Retail E-commerce Companies - Focus on "Order Full-Chain Experience" with key evaluation dimensions including order issue resolution efficiency, after-sales response timeliness, and customer repurchase correlation [1] - Adjustments include adding "Order Status Correlation Warning" in real-time monitoring and monthly evaluations of "Promotional Service Review" to analyze concentrated order issues [1][2] - Targets for order-related issues include a one-time resolution rate of ≥90% and after-sales consultation response time of ≤3 minutes [2][3] Financial Services Companies - Emphasis on "Safety and Professionalism" with core evaluation dimensions such as business processing accuracy, information confidentiality compliance, and risk warning timeliness [1] - Key performance indicators include a business processing accuracy target of ≥98% and a compliance rate of 100% for information handling [3][2] - Risk issue response speed is targeted at 100% for customer account anomalies, with complaint handling compliance at 100% within regulatory timeframes [3] Physical Service Companies (Restaurants/Hotels/Offline Retail) - Focus on "In-Store Experience Connection" with evaluation dimensions including in-store demand satisfaction rate, on-site problem coordination ability, and customer conversion [5] - Adjustments involve real-time monitoring with a "Store Coordination Progress Dashboard" and quarterly evaluations of "In-Store Experience Correlation Analysis" [6] - Targets include an in-store demand satisfaction rate of ≥85% and on-site problem resolution rate of ≥90% [7] B2B Companies (Manufacturing/Enterprise Services) - Concentration on "Long-Term Cooperation Value" with evaluation dimensions such as customized demand response, cross-department collaboration efficiency, and depth of service for major clients [6] - Key performance indicators include a customized demand response timeliness target of ≥95% and a cross-department collaboration completion rate of ≥98% [8][10] - Major client service satisfaction is targeted at ≥9 out of 10, with a goal of increasing renewal rates by ≥10% after resolving core issues [10] General Adjustment Principles for Company Types - Prioritization of indicators based on core business objectives, with specific weights assigned to key metrics [11] - Monitoring frequency adjustments to align with high-frequency issue types, ensuring real-time monitoring during peak periods [11] - Expansion of evaluation subjects to include external perspectives, such as compliance consultants and key clients in annual service reviews [11]

Core Viewpoint - Meiyan Jixiang (600868) is initiating a cross-industry acquisition by planning to acquire 65% of Shanghai Xinjiyu Information Technology Service Co., Ltd. for 106 million yuan, aiming to enter the service outsourcing industry [2][5]. Group 1: Acquisition Details - The valuation of Shanghai Xinjiyu's total equity is 163 million yuan, representing a 266.03% increase over its book value [2][3]. - Shanghai Xinjiyu, established in 2013, has a registered capital of 10 million yuan, with its shareholders being Hou Xinggang (65%) and Wu Haiyan (35%) [2][3]. - After the acquisition, the shareholding structure will change to Meiyan Jixiang holding 65%, Hou Xinggang 20%, and Wu Haiyan 15% [2]. Group 2: Financial Performance - For the fiscal year 2024, Shanghai Xinjiyu is projected to generate revenue of 171 million yuan and a net profit of 7.44 million yuan [3][5]. - In the first five months of 2025, the company reported revenue of 66.76 million yuan and a net profit of 4.92 million yuan [3]. - As of May 2025, Shanghai Xinjiyu's total assets were valued at 97.89 million yuan, with net assets of 44.59 million yuan [3]. Group 3: Market Position and Future Outlook - Shanghai Xinjiyu has approximately 180 active orders, serving clients across various industries, including NIO, Daikin, and Adidas [4]. - The BPO industry is expected to maintain a continuous upward trend, with a fragmented competitive landscape and significant market demand [4]. - The gross profit margin for Shanghai Xinjiyu in 2024 is estimated at 8.79%, with projections for 2026-2030 ranging between 12.24% and 12.75% [5]. Group 4: Regulatory Scrutiny - The high premium in the acquisition has attracted the attention of regulatory authorities, leading to inquiries regarding the necessity and rationality of the transaction [2][6]. - The acquisition is expected to create approximately 76 million yuan in goodwill on the consolidated balance sheet of Meiyan Jixiang [6]. - The Shanghai Stock Exchange has requested explanations regarding the significant increase in the valuation of Shanghai Xinjiyu compared to previous assessments [6].