Core Insights - The article discusses the December complaint handling red and black list released by the Black Cat Complaint platform, highlighting the performance of various companies in addressing consumer complaints [1][9]. Group 1: Complaint Statistics - As of December 2025, the Black Cat Complaint platform received nearly 31.95 million valid consumer complaints, with approximately 24.75 million responses from companies and around 20.99 million complaints resolved [1][9]. - In December alone, there were nearly 790,000 valid complaints recorded [1][9]. Group 2: Industry Red and Black Lists - **Shared Services**: - Blacklist: Companies such as Guangyu Koste, Wisdom Xiaolian, and Yunma Technology are listed [3][12]. - Whitelist: Companies like Hello and Monster Charging are recognized for their performance [3][12]. - **Shopping Platforms**: - Blacklist: Major platforms including Taobao Mall, Tmall, and JD.com are highlighted for poor complaint handling [3][13]. - Whitelist: Heart Joy Mall and Tmall Supermarket are noted for better consumer service [3][13]. - **Travel and Accommodation**: - Blacklist: Airlines such as Shenzhen Airlines and All Nippon Airways are included for their complaint handling issues [4][13]. - Whitelist: Companies like Ctrip and Shenzhou Car Rental are recognized for their service [4][13]. - **Entertainment and Lifestyle**: - Blacklist: Companies like WeChat and Tencent are noted for consumer complaints [4][13]. - Whitelist: Platforms such as iQIYI and Guangdong Fuzhi Law Firm are acknowledged for their positive consumer interactions [4][13]. - **Education and Training**: - Blacklist: Companies like Duolingo and Zhonggong Education are listed for poor complaint resolution [4][13]. - Whitelist: Institutions like Helian Hall and Yuan Tutor are recognized for their effective service [4][13]. Group 3: Consumer Guidance - The Black Cat Complaint platform emphasizes that it does not charge consumers for resolving disputes and warns against fraudulent entities posing as official representatives [14]. - Consumers are advised to use official channels for complaints and to be cautious of third-party services that may charge fees [5][14].