黑猫投诉 【下载黑猫投诉客户端】发布1月企业投诉处理红黑榜单，数据均来源于黑猫投诉平台，反映 了企业在黑猫投诉平台的投诉处理解决情况。 截至2026年1月底，黑猫投诉平台累计收到消费者有效投诉近3274万件，1月有效投诉近79万件。 为了更加精准、及时地展现不同细分消费领域企业在黑猫平台的客诉处理情况，红黑榜单除了按行业划 分，还会根据近期热点消费事件设置"最受关注领域榜单"，为消费者提供更有价值的消费参考。 关键词：Agoda暴力取消订单差价损失无人赔 有多名消费者在黑猫投诉上反馈，Agoda未经允许擅自取消订单，平台无补偿与解释，导致消费者再次 订购酒店存在高额差价：一名消费者花费近2万元预订马尔代夫6月度假酒店，在消费者不知情的情况下 平台单方面取消了此订单，且未提供任何有效的解决方案或补偿措施，由于原订日期为旅游旺季，目前 重新预订同款酒店住宿已产生显著差价，给消费者造成了直接经济损失。本月Agoda投诉回复率为0%。 黑猫投诉1月行业红黑榜单 共享服务 黑榜：光宇科斯特换电、智慧笑联、云马科技、哈啰、小电科技、咻电、悦快闪充、悟空快充、南瓜 侠、来电 红榜：怪兽充电、街电、松果电单车、倍电、搜电、聚 ...

Core Insights - The article discusses the December complaint handling red and black list released by the Black Cat Complaint platform, highlighting the performance of various companies in addressing consumer complaints [1][9]. Group 1: Complaint Statistics - As of December 2025, the Black Cat Complaint platform received nearly 31.95 million valid consumer complaints, with approximately 24.75 million responses from companies and around 20.99 million complaints resolved [1][9]. - In December alone, there were nearly 790,000 valid complaints recorded [1][9]. Group 2: Industry Red and Black Lists - **Shared Services**: - Blacklist: Companies such as Guangyu Koste, Wisdom Xiaolian, and Yunma Technology are listed [3][12]. - Whitelist: Companies like Hello and Monster Charging are recognized for their performance [3][12]. - **Shopping Platforms**: - Blacklist: Major platforms including Taobao Mall, Tmall, and JD.com are highlighted for poor complaint handling [3][13]. - Whitelist: Heart Joy Mall and Tmall Supermarket are noted for better consumer service [3][13]. - **Travel and Accommodation**: - Blacklist: Airlines such as Shenzhen Airlines and All Nippon Airways are included for their complaint handling issues [4][13]. - Whitelist: Companies like Ctrip and Shenzhou Car Rental are recognized for their service [4][13]. - **Entertainment and Lifestyle**: - Blacklist: Companies like WeChat and Tencent are noted for consumer complaints [4][13]. - Whitelist: Platforms such as iQIYI and Guangdong Fuzhi Law Firm are acknowledged for their positive consumer interactions [4][13]. - **Education and Training**: - Blacklist: Companies like Duolingo and Zhonggong Education are listed for poor complaint resolution [4][13]. - Whitelist: Institutions like Helian Hall and Yuan Tutor are recognized for their effective service [4][13]. Group 3: Consumer Guidance - The Black Cat Complaint platform emphasizes that it does not charge consumers for resolving disputes and warns against fraudulent entities posing as official representatives [14]. - Consumers are advised to use official channels for complaints and to be cautious of third-party services that may charge fees [5][14].

Core Insights - The article discusses the November complaint handling red and black list released by the Black Cat Complaint platform, reflecting the complaint resolution status of various companies [1][8]. Group 1: Complaint Statistics - As of November 2025, the Black Cat Complaint platform has received over 31.16 million valid consumer complaints, with more than 800,000 complaints recorded in November alone [2][9]. - The red and black lists categorize companies by industry and highlight the most concerning areas based on recent consumer events, providing valuable consumer insights [2][9]. Group 2: Company Performance - New Balance has received a total of 1,910 complaints, with a response rate of 0%, primarily related to product quality issues where shoes reportedly fell apart after minimal use [3][10]. - The November red and black lists include various industries, with notable companies listed as follows: - **Shared Services Blacklist**: Guangyu Koste, Zhihui Xiaolian, Yunma Technology, among others [4][11]. - **Shopping Platforms Blacklist**: Taobao Mall, Xianyu, Tmall, and others [4][11]. - **Travel and Accommodation Blacklist**: Shanghai Paifenle Network Technology, Shenzhen Airlines, and others [4][11]. - **Entertainment and Lifestyle Blacklist**: WeChat, Tencent, and others [4][11]. - **Education and Training Blacklist**: Zhonggong Education, Duolingo, and others [5][13]. Group 3: Consumer Guidance - The Black Cat platform emphasizes that it does not charge consumers for resolving disputes and warns against fraudulent entities posing as official representatives [5][12]. - Consumers are advised to use official channels for complaints and to be cautious of sharing personal information or engaging with suspicious accounts [6][14].