Core Insights - The article discusses the January complaint handling red and black list published by the Black Cat Complaint platform, reflecting the complaint resolution status of various companies [1][7] - As of the end of January 2026, the platform has received nearly 32.74 million valid consumer complaints, with approximately 790,000 valid complaints in January alone [1][7] Group 1: Complaint Statistics - The Black Cat Complaint platform has accumulated nearly 32.74 million valid consumer complaints as of January 2026 [1][7] - In January 2026, the platform received nearly 790,000 valid complaints [1][7] Group 2: Red and Black Lists by Industry - **Shared Services**: - Blacklist includes companies like Guangyu Koste, Smart Xiaolian, and Hello [10] - Whitelist includes companies like Monster Charging and Street Electric [10] - **Shopping Platforms**: - Blacklist includes major platforms such as Taobao Mall, Tmall, and JD.com [10] - Whitelist includes Heart Joy Mall and Tmall Supermarket [10] - **Travel and Accommodation**: - Blacklist includes airlines like Capital Airlines and Shenzhen Airlines [10] - Whitelist includes companies like Chengdu Ocean Travel and Jinjiang Star [10] - **Entertainment and Lifestyle**: - Blacklist includes Tencent and WeChat [10] - Whitelist includes iQIYI and various tech companies [10] - **Education and Training**: - Blacklist includes companies like Zhonggong Education and Duolingo [10] - Whitelist includes companies like Beifuli Family Education and Yuanfudao [10] Group 3: Consumer Warnings - The Black Cat platform emphasizes that it does not charge consumers for resolving disputes and warns against fraudulent activities [11] - Consumers are advised to use official channels for complaints and to be cautious of third-party claims for refunds [11][12]

Core Insights - The article discusses the December complaint handling red and black list released by the Black Cat Complaint platform, highlighting the performance of various companies in addressing consumer complaints [1][9]. Group 1: Complaint Statistics - As of December 2025, the Black Cat Complaint platform received nearly 31.95 million valid consumer complaints, with approximately 24.75 million responses from companies and around 20.99 million complaints resolved [1][9]. - In December alone, there were nearly 790,000 valid complaints recorded [1][9]. Group 2: Industry Red and Black Lists - **Shared Services**: - Blacklist: Companies such as Guangyu Koste, Wisdom Xiaolian, and Yunma Technology are listed [3][12]. - Whitelist: Companies like Hello and Monster Charging are recognized for their performance [3][12]. - **Shopping Platforms**: - Blacklist: Major platforms including Taobao Mall, Tmall, and JD.com are highlighted for poor complaint handling [3][13]. - Whitelist: Heart Joy Mall and Tmall Supermarket are noted for better consumer service [3][13]. - **Travel and Accommodation**: - Blacklist: Airlines such as Shenzhen Airlines and All Nippon Airways are included for their complaint handling issues [4][13]. - Whitelist: Companies like Ctrip and Shenzhou Car Rental are recognized for their service [4][13]. - **Entertainment and Lifestyle**: - Blacklist: Companies like WeChat and Tencent are noted for consumer complaints [4][13]. - Whitelist: Platforms such as iQIYI and Guangdong Fuzhi Law Firm are acknowledged for their positive consumer interactions [4][13]. - **Education and Training**: - Blacklist: Companies like Duolingo and Zhonggong Education are listed for poor complaint resolution [4][13]. - Whitelist: Institutions like Helian Hall and Yuan Tutor are recognized for their effective service [4][13]. Group 3: Consumer Guidance - The Black Cat Complaint platform emphasizes that it does not charge consumers for resolving disputes and warns against fraudulent entities posing as official representatives [14]. - Consumers are advised to use official channels for complaints and to be cautious of third-party services that may charge fees [5][14].

Core Insights - The article discusses the November complaint handling red and black list released by the Black Cat Complaint platform, reflecting the complaint resolution status of various companies [1][8]. Group 1: Complaint Statistics - As of November 2025, the Black Cat Complaint platform has received over 31.16 million valid consumer complaints, with more than 800,000 complaints recorded in November alone [2][9]. - The red and black lists categorize companies by industry and highlight the most concerning areas based on recent consumer events, providing valuable consumer insights [2][9]. Group 2: Company Performance - New Balance has received a total of 1,910 complaints, with a response rate of 0%, primarily related to product quality issues where shoes reportedly fell apart after minimal use [3][10]. - The November red and black lists include various industries, with notable companies listed as follows: - **Shared Services Blacklist**: Guangyu Koste, Zhihui Xiaolian, Yunma Technology, among others [4][11]. - **Shopping Platforms Blacklist**: Taobao Mall, Xianyu, Tmall, and others [4][11]. - **Travel and Accommodation Blacklist**: Shanghai Paifenle Network Technology, Shenzhen Airlines, and others [4][11]. - **Entertainment and Lifestyle Blacklist**: WeChat, Tencent, and others [4][11]. - **Education and Training Blacklist**: Zhonggong Education, Duolingo, and others [5][13]. Group 3: Consumer Guidance - The Black Cat platform emphasizes that it does not charge consumers for resolving disputes and warns against fraudulent entities posing as official representatives [5][12]. - Consumers are advised to use official channels for complaints and to be cautious of sharing personal information or engaging with suspicious accounts [6][14].