作者｜王晗玉 编辑｜张帆 常州万豪酒店被曝循环使用一次性拖鞋，又一次扯下了豪华酒店的遮羞布。 日前，有住客反映江苏常州万豪酒店循环使用一次性拖鞋，依据是白色拖鞋明显起球，并且鞋内还沾有毛发。 时隔一日，常州万豪酒店工作人员回复外界称，酒店拖鞋并非一次性用品，实行"一客一换、一客一消毒"，经过严格清洗和消毒程序，采用循环利用方式， 通常使用两到三次。而起球现象属于棉质材料在机洗过程中可能出现的正常情况，不代表不洁净。 尽管此前常州市卫生监督所及新北区卫生监督所介入调查时，曾表示标注为一次性使用的拖鞋严禁重复使用；若非一次性拖鞋，也可遵循规范清洗、消毒再 使用。 但无论常州万豪酒店的做法是否符合现行监管标准，其都早已偏离了客户心中长期默认的豪华酒店服务标准。此外，市场供给过量、盈利能力下滑背景下， 这也又一次凸显了酒店业共同面临的业主更加强调投资回报的挑战。 万豪大中华区业绩退步 如反映酒店运营质量的核心指标RevPAR（平均客房收益）一项，在万豪国际全球各区域间，二季度仅大中华区录得0.5%的同比下滑。与此同时中东和非洲 地区RevPAR同比增幅最高，为14%；除中国外的亚太地区RevPAR同比增长8.8%；欧 ...

Core Viewpoint - The incident highlights a significant gap between consumer expectations and the actual service provided by the hotel, raising concerns about hygiene and the misuse of environmental policies [1][6][8]. Group 1: Consumer Experience - A consumer reported receiving used "disposable" slippers during a stay at a high-end hotel, which were found to be in poor condition, leading to dissatisfaction with the service [1][4]. - The hotel manager claimed that the reuse of slippers was in line with environmental policies, but the consumer argued that the slippers were not suitable for repeated use due to their low cost and poor quality [4][6]. Group 2: Environmental Policy Misinterpretation - The hotel cited Zhejiang's environmental regulations as justification for reusing slippers, but the consumer pointed out that the hotel still provided other disposable items, contradicting the policy [6][8]. - Zhejiang's regulations, effective since December 2019, aim to limit the provision of disposable items in hotels, promoting the use of reusable alternatives [6][7]. Group 3: Industry Practices and Standards - The hotel industry in Zhejiang is encouraged to adopt environmentally friendly practices, but there are inconsistencies in how these policies are implemented across different establishments [8][9]. - Experts suggest that hotels should communicate their policies clearly to guests and provide high-quality reusable items that meet hygiene standards, rather than using low-cost alternatives [9]. Group 4: Broader Implications for the Hotel Brand - The Wyndham brand has faced multiple hygiene-related scandals in China, raising questions about its operational standards and oversight in the region [10][11]. - The rapid expansion of Wyndham's franchise model in China may contribute to inadequate monitoring of hygiene practices, leading to repeated violations [11].