Core Viewpoint - The successful handling of a complex inheritance case at the CCB Binzhou Beizhen branch highlights the bank's commitment to customer service and the professionalism of its staff [1] Group 1: Customer Service - A middle-aged customer returned to the CCB Binzhou Beizhen branch for the second time to complete the inheritance process for her deceased mother, having previously been unable to do so due to insufficient documentation [1] - The branch's operations manager provided detailed guidance on required materials and procedures, enabling the customer to prepare the necessary documents efficiently [1] - After encountering an issue with the account status of the deceased's passbook, the operations manager coordinated with professionals and staff to resolve the problem, ultimately allowing the customer to complete the inheritance process [1] Group 2: Team Collaboration - The successful completion of the inheritance business demonstrated the strong professional capabilities of the CCB Binzhou Beizhen branch employees and their effective teamwork [1] - The experience gained by the staff during this process significantly enhanced their business handling skills [1] - The bank aims to continue its "customer-centric" service philosophy by strengthening employee training and optimizing service processes to provide high-quality and efficient financial services [1]