"3"日沟通，阳光透明，搭建客企"连心桥" "1"日受理，即时响应，按下服务"启动键" "1"代表"一个工作日受理"。过去，工单在内部流转的"隐形时间"是影响客户体验的第一道关卡。如 今，泾源县供电公司要求在接收到涉及电网配套工程的业扩工单后，必须在一个工作日内完成系统受 理、资料初审、工单内转等全部内部启动流程，并立即进行电网接入能力的初步评估。同时，向客户发 出"您的用电申请已正式受理"的首条通知，送上第一颗"定心丸"，彰显了供电服务的速度与决心。 "2"日协同，破除壁垒，打通内部"中梗阻" "2"代表"两个工作日联合勘察与流转"，这是整个工作法的攻坚环节。为解决"部门墙"难题，泾源县供 电公司建立了"即时联动"机制。在受理后，班所立即向营销部、发展部等部门发出《联合现场勘察申请 单》，并约定必须在两个工作日内共同完成现场勘察。勘察队伍在现场共同"会诊"，明确问题并形成初 步解决方案，实现"无缝流转"，确保配套工程项目申请"生得下来，走得出去"。这一举措将以往可能耗 时数日的内部协调流程大幅压缩，实现了内部运作效率的几何级提升。 近日，泾源县供电公司创新推行的"业扩报装'123'阳光六盘接力工作法"，以" ...

Core Viewpoint - The company is enhancing its electricity service processes to improve convenience, satisfaction, and overall experience for both businesses and the public [1]. Group 1: Service Optimization - The company is streamlining processes by implementing measures such as "simplifying steps, reducing documentation, and compressing timelines," promoting "one certificate acceptance" and "accepting incomplete applications" [2]. - Digital tools are being utilized to enable online applications, contracts, payments, and progress tracking, allowing data to move efficiently while minimizing the need for customer visits [2]. Group 2: Proactive Customer Engagement - The company is shifting from a passive approach to proactive service by having customer managers engage with government departments and major projects to identify potential electricity demand [2]. - A grid-based service system is established, with customer managers providing one-stop services including policy consultation and installation guidance in communities and towns [2]. Group 3: Cost Reduction and Efficiency - The company is implementing national policies to benefit small low-voltage enterprises by offering "three zero" services (zero visits, zero approvals, zero investment) [2]. - For high-voltage customers, the company promotes "three savings" services (saving effort, time, and money) by optimizing power supply plans and reducing customer costs [2]. Group 4: Digital Empowerment - The company is enhancing its online platforms, such as the "State Grid" app and government service websites, to ensure a fully online and transparent process for electricity service applications [2]. - A big data monitoring and analysis platform is being established to identify service bottlenecks and continuously improve service quality [2]. Group 5: Future Focus - The company plans to continue focusing on customer needs and deepen innovative applications to further enhance efficiency and service quality, ensuring reliable electricity support for local economic and social development [3].