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优化服务流程 护航产业发展
Xin Lang Cai Jing· 2025-12-22 20:23
下一步,该公司将持续优化业扩报装服务流程,针对数据中心等数字产业项目特性坚持"一企一策"定制 服务方案,动态响应项目扩容、负荷调整等后续需求,为中卫打造数字产业高地、夯实算力发展根基注 入持久电力动能。(张晁玮) 广告 近日,随着中金数据中卫零碳算力产业基地项目(一期)两座110千伏变电站正式送电投运,主变容量 合计72万千伏安的"能源心脏"正式启动。这一关键节点的达成,不仅标志着宁夏中卫地区云计算产业发 展迈入全新阶段,更表明了国网宁夏电力中卫供电公司以"极速响应、攻坚破难"全链条服务的有力担 当,为中卫市推动"东数西算"工程筑起坚强电力保障。 该公司以"宁让电等项目、不让项目等电"为准则,通过"专班驻场踏勘、多专业联合会审、闭环整改验 收到位"的全流程保障,精准匹配数据中心"高负荷、不间断"的用电需求,为项目落地按下"加速键"。 (来源:工人日报) ...
泾源供电:“123”阳光六盘接力跑出优化营商环境“加速度”
Core Viewpoint - The innovative "123 Sunshine Six-Plate Relay Work Method" implemented by the Jingyuan County Power Supply Company aims to simplify processes, shorten timelines, and enhance service quality, significantly improving the efficiency of power expansion services and contributing to local economic development [1] Group 1: Service Process Improvements - "1" day acceptance signifies that all internal processes related to power expansion applications must be completed within one working day, enhancing customer experience by providing immediate acknowledgment of their applications [2] - "2" days for joint inspection and flow aims to eliminate departmental barriers by establishing an "immediate linkage" mechanism, allowing multiple departments to conduct site inspections together within two working days, thus significantly reducing internal coordination time [3] - "3" days for proactive communication ensures that customer managers contact clients within three working days to update them on project progress and manage expectations, fostering trust and understanding [4] Group 2: Practical Application and Results - The effectiveness of the "123" work method was validated during the construction of the "Bright Project" for the Jingyuan County Public Security Bureau, where the company efficiently managed complex power supply needs and provided timely updates to the client [5] - The method exemplifies the company's commitment to serving the public and transforming the "people-centered" development philosophy into tangible customer service experiences, shifting the service chain from an "internal management" focus to a "customer experience" focus [5]
提速增效提升供电服务品质
Core Viewpoint - The company is enhancing its electricity service processes to improve convenience, satisfaction, and overall experience for both businesses and the public [1]. Group 1: Service Optimization - The company is streamlining processes by implementing measures such as "simplifying steps, reducing documentation, and compressing timelines," promoting "one certificate acceptance" and "accepting incomplete applications" [2]. - Digital tools are being utilized to enable online applications, contracts, payments, and progress tracking, allowing data to move efficiently while minimizing the need for customer visits [2]. Group 2: Proactive Customer Engagement - The company is shifting from a passive approach to proactive service by having customer managers engage with government departments and major projects to identify potential electricity demand [2]. - A grid-based service system is established, with customer managers providing one-stop services including policy consultation and installation guidance in communities and towns [2]. Group 3: Cost Reduction and Efficiency - The company is implementing national policies to benefit small low-voltage enterprises by offering "three zero" services (zero visits, zero approvals, zero investment) [2]. - For high-voltage customers, the company promotes "three savings" services (saving effort, time, and money) by optimizing power supply plans and reducing customer costs [2]. Group 4: Digital Empowerment - The company is enhancing its online platforms, such as the "State Grid" app and government service websites, to ensure a fully online and transparent process for electricity service applications [2]. - A big data monitoring and analysis platform is being established to identify service bottlenecks and continuously improve service quality [2]. Group 5: Future Focus - The company plans to continue focusing on customer needs and deepen innovative applications to further enhance efficiency and service quality, ensuring reliable electricity support for local economic and social development [3].