Core Viewpoint - Ping An Bank will upgrade its core business system from November 21, 2025, 20:00 to November 23, 2025, 20:00, during which various services will be suspended to enhance service quality [1]. Service Suspension Details - Physical branches will be closed on November 22 and 23, 2025, and will resume normal operations on November 24, 2025 [2]. - Online services including corporate and personal online banking, mobile banking, and ATM services will begin suspending operations from November 21, 2025, 20:00 and will resume on November 23, 2025, 20:00 [2]. - Personal account services such as payments, loans, and investment products will be unavailable during the upgrade, including services linked to third-party platforms like Alipay and WeChat [2]. Services Available During Upgrade - Emergency loss reporting can still be processed through telephone banking [3]. - Credit card repayments can be made through automatic deductions from Ping An debit cards or third-party platforms using non-Ping An debit cards [3]. - Credit card transactions, inquiries, and withdrawals can still occur through non-Ping An POS/ATMs and third-party channels, although some services may be affected [3]. Additional Information - Retail loan repayments via automatic deduction will continue, but timing may vary based on system progress [4]. - Transactions made by Ping An Bank's merchants on November 21 will be settled on November 23 [4]. - Customers are encouraged to contact the 24-hour customer service hotline for assistance during this period [4].