Workflow
中国工商银行App
icon
Search documents
工商银行回应用户资产被清零:偶发系统故障致数据显示不准,正在紧急处置
Xin Lang Cai Jing· 2025-10-30 06:15
Core Viewpoint - The China Industrial and Commercial Bank (ICBC) experienced a temporary system failure in its mobile banking app, leading to discrepancies in users' asset and liability data, which have since been rectified [1] Group 1 - Many users reported issues on social media, including their balances, investments, and liabilities being reset to zero or showing incorrect values [1] - ICBC's customer service confirmed that the discrepancies were due to an occasional system fault and assured users that their funds were safe [1] - The bank is actively addressing the issue and advised users to check detailed transaction records for accurate information [1]