Core Points - The 10th China Airport Service Conference was held in Guangzhou, where Inner Mongolia Airport Group received multiple honors, including "Excellent Service Quality Airport" awards for all six qualifying airports [1][3] - The group has implemented a management transformation that has led to a positive development trend, with 46% of service commitments exceeding industry standards [3] - The "Sunshine Assistance Service Station" certification was awarded to nine member airports, focusing on providing comprehensive barrier-free services for disabled passengers [5] Group 1: Service Quality Achievements - Inner Mongolia Airport Group is the only airport group in China where all participating airports received the highest award for service quality [3] - The group has achieved continuous recognition, with Hohhot, Hohhot, and Tongliao airports winning awards for four consecutive years, and Baotou and Chifeng airports for three years [3] - The group has developed 116 service innovation results to enhance passenger experience and has launched 46 service products to meet diverse travel needs [3] Group 2: Employee Empowerment Mechanism - The group presented its employee empowerment mechanism at the conference, which has significantly improved safety management and service quality [9] - Since 2021, the group has established a systematic employee empowerment framework, allowing frontline staff to pause operations in critical risk scenarios [9] - The application of this empowerment mechanism has led to a 60.93% decrease in passenger complaints and a 115.21% increase in commendations [9] Group 3: Future Directions - Inner Mongolia Airport Group aims to continue enhancing service quality and innovation, striving to become a leader and benchmark in the industry [10]

Group 1 - The 13th National Brand Story Competition and the 9th Inner Mongolia Quality Brand Story Competition were held in Xilin Gol, showcasing the participation of over 100 well-known enterprises, including Inner Mongolia Airport Group, which submitted 51 entries and won various awards [1][2] - Inner Mongolia Airport Group has been recognized as an "Excellent Organizing Unit" for three consecutive years, highlighting its leadership in the number of entries and awards among participating units [1][2] - The competition featured a speech segment where nine representatives from Inner Mongolia Airport Group shared real stories related to their service brand, "Chinese Service Enjoying the Prairie," which resonated well with judges and the audience [2][3] Group 2 - Inner Mongolia Airport Group views service brand development as a crucial driver for high-quality growth, focusing on enhancing service quality and cultural promotion [3] - Participation in brand story competitions is a key part of Inner Mongolia Airport Group's service brand strategy, serving as a platform for showcasing corporate image, fostering service innovation, and enhancing employee cohesion [3] - The company plans to continue diverse service quality brand activities to promote the "Chinese Service Enjoying the Prairie" brand and share the achievements of brand development [3]

《中国民航报》、中国民航网 记者曾晓新 报道：5月29日，在内蒙古机场集团举办的"中国服务 畅享草 原"服务品牌发布会暨服务表彰会上，正式发布了"中国服务 畅享草原"服务品牌，同时发布了"畅享草 原 团行无忧"团队旅客服务产品。会上，还对呼和浩特、呼伦贝尔、通辽、包头、赤峰、锡林浩特6家 荣获集团服务质量突出贡献奖的机场进行了表彰颁奖。 （内蒙古机场集团供图） 内蒙古机场集团正式发布了2025版"中国服务 畅享草原"通用服务承诺，承诺内容围绕"航线网络互联互 通、乘机体验便捷畅快、真情服务人享物畅、文化传承悦享风情、人文关怀幸福空港"五个维度进行细 化。集团各机场也依托"中国服务 畅享草原"服务品牌，推出"一场一景"服务产品。据了解，5月初集团 完成年度星级服务产品评审，共评选出9个五星级、13个四星级、20个三星级服务产品，形成了覆盖旅 客出行全场景的服务产品矩阵，会上为星级服务产品单位代表进行了授牌。 在会上，内蒙古机场集团15家成员机场宣布同步实施"畅享草原 团行无忧"团队旅客服务产品，产品通 过全区统一服务预约、全流程引导服务、区域联动保障机制，精准定位团队旅客出行需求，全力护航团 队旅客畅游北疆。 ...

Core Points - The 2024 Civil Airport Service Quality Evaluation Report was jointly released by the China Civil Airport Association, the Civil Aviation Science and Technology Research Institute, and the Civil Aviation News, highlighting the performance of 102 airports with annual passenger throughput exceeding 1 million [1] - Inner Mongolia Airport Group's six member airports received the Excellent Airport Service Quality Award, with Hohhot, Hulunbuir, and Tongliao airports winning for four consecutive years, and Baotou and Chifeng airports for three consecutive years [1] - The evaluation criteria required airports to rank in the top third of their category and achieve a score of 85 or above, with 35 airports recognized for their service quality [1] Company Initiatives - Inner Mongolia Airport Group focuses on customer-centric service, enhancing service management, brand value, and proactive service culture to support high-quality development [2] - In 2024, the group launched a "Civil Aviation Service Quality Improvement Year" initiative, implementing 151 service measures aimed at addressing passenger needs [2] - The group established a closed-loop management mechanism for passenger feedback, conducted 69 service risk warnings, and developed four new service training courses to improve staff capabilities [2] Achievements - The group received 57 awards in total, including the "Inner Mongolia Top 100 Brands" for its "China Service Enjoy the Prairie" brand, and was recognized as a "Benchmark Enterprise for Brand Building in Inner Mongolia" [2] - The implementation of a service empowerment mechanism led to over 1,050 instances of assistance for passengers, resulting in a 60.93% year-on-year decrease in complaint acceptance rates and a 115.21% increase in service commendations [2] - The group aims to enhance passenger experience by exploring new ideas and solutions for service quality improvement, aligning with the strategic directives of the regional government and the Civil Aviation Administration's "Genuine Service" requirements [3]