中国民航网 通讯员李婧、睢晶晶 报道：9月8日至9日，第十届中国机场服务大会在广州召开。内蒙古机 场集团在会上收获多项荣誉：旗下呼和浩特、呼伦贝尔、通辽、锡林浩特、包头、赤峰6家符合参评资 格的机场全部荣获"服务质量优秀机场"奖；呼和浩特、扎兰屯、乌兰浩特、阿尔山、霍林河、二连浩 特、乌兰察布、包头、巴彦淖尔9家成员机场被授予"阳光助残志愿服务驿站"认证；内蒙古机场集团副 总经理郭涌受邀发表题为《赋权一线 塑造积极的安全服务文化——内蒙古机场集团员工赋权机制创新 实践》的主旨演讲，获得行业广泛关注和高度评价。 内蒙古机场集团旗下6家成员机场全部获评2024年度"服务质量优秀机场"奖，成为全国唯一一个所有参 评机场均获最高奖项的机场集团。截至目前，呼和浩特、呼伦贝尔和通辽机场连续四年获奖，包头和赤 峰机场连续三年获奖，锡林浩特机场首次参评即获奖，充分体现出内蒙古机场集团服务品质的持续领 先。 目前，内蒙古机场集团已完成13家成员机场共计32项保障性业务的外包转型，通过管理转型促进服务质 量提升，形成了良性发展态势。在成员机场对外公布的服务承诺中，46%的指标高于行业标准。在服务 创新方面，集团共形成116项服务 ...

Group 1 - The 13th National Brand Story Competition and the 9th Inner Mongolia Quality Brand Story Competition were held in Xilin Gol, showcasing the participation of over 100 well-known enterprises, including Inner Mongolia Airport Group, which submitted 51 entries and won various awards [1][2] - Inner Mongolia Airport Group has been recognized as an "Excellent Organizing Unit" for three consecutive years, highlighting its leadership in the number of entries and awards among participating units [1][2] - The competition featured a speech segment where nine representatives from Inner Mongolia Airport Group shared real stories related to their service brand, "Chinese Service Enjoying the Prairie," which resonated well with judges and the audience [2][3] Group 2 - Inner Mongolia Airport Group views service brand development as a crucial driver for high-quality growth, focusing on enhancing service quality and cultural promotion [3] - Participation in brand story competitions is a key part of Inner Mongolia Airport Group's service brand strategy, serving as a platform for showcasing corporate image, fostering service innovation, and enhancing employee cohesion [3] - The company plans to continue diverse service quality brand activities to promote the "Chinese Service Enjoying the Prairie" brand and share the achievements of brand development [3]

《中国民航报》、中国民航网 记者曾晓新 报道：5月29日，在内蒙古机场集团举办的"中国服务 畅享草 原"服务品牌发布会暨服务表彰会上，正式发布了"中国服务 畅享草原"服务品牌，同时发布了"畅享草 原 团行无忧"团队旅客服务产品。会上，还对呼和浩特、呼伦贝尔、通辽、包头、赤峰、锡林浩特6家 荣获集团服务质量突出贡献奖的机场进行了表彰颁奖。 （内蒙古机场集团供图） 内蒙古机场集团正式发布了2025版"中国服务 畅享草原"通用服务承诺，承诺内容围绕"航线网络互联互 通、乘机体验便捷畅快、真情服务人享物畅、文化传承悦享风情、人文关怀幸福空港"五个维度进行细 化。集团各机场也依托"中国服务 畅享草原"服务品牌，推出"一场一景"服务产品。据了解，5月初集团 完成年度星级服务产品评审，共评选出9个五星级、13个四星级、20个三星级服务产品，形成了覆盖旅 客出行全场景的服务产品矩阵，会上为星级服务产品单位代表进行了授牌。 在会上，内蒙古机场集团15家成员机场宣布同步实施"畅享草原 团行无忧"团队旅客服务产品，产品通 过全区统一服务预约、全流程引导服务、区域联动保障机制，精准定位团队旅客出行需求，全力护航团 队旅客畅游北疆。 ...

Core Points - The 2024 Civil Airport Service Quality Evaluation Report was jointly released by the China Civil Airport Association, the Civil Aviation Science and Technology Research Institute, and the Civil Aviation News, highlighting the performance of 102 airports with annual passenger throughput exceeding 1 million [1] - Inner Mongolia Airport Group's six member airports received the Excellent Airport Service Quality Award, with Hohhot, Hulunbuir, and Tongliao airports winning for four consecutive years, and Baotou and Chifeng airports for three consecutive years [1] - The evaluation criteria required airports to rank in the top third of their category and achieve a score of 85 or above, with 35 airports recognized for their service quality [1] Company Initiatives - Inner Mongolia Airport Group focuses on customer-centric service, enhancing service management, brand value, and proactive service culture to support high-quality development [2] - In 2024, the group launched a "Civil Aviation Service Quality Improvement Year" initiative, implementing 151 service measures aimed at addressing passenger needs [2] - The group established a closed-loop management mechanism for passenger feedback, conducted 69 service risk warnings, and developed four new service training courses to improve staff capabilities [2] Achievements - The group received 57 awards in total, including the "Inner Mongolia Top 100 Brands" for its "China Service Enjoy the Prairie" brand, and was recognized as a "Benchmark Enterprise for Brand Building in Inner Mongolia" [2] - The implementation of a service empowerment mechanism led to over 1,050 instances of assistance for passengers, resulting in a 60.93% year-on-year decrease in complaint acceptance rates and a 115.21% increase in service commendations [2] - The group aims to enhance passenger experience by exploring new ideas and solutions for service quality improvement, aligning with the strategic directives of the regional government and the Civil Aviation Administration's "Genuine Service" requirements [3]