中国民航网 通讯员谭屈玲、程平、柳絮 报道：2025年国庆中秋"超级黄金周"即将到来，海南航空已全 面启动假期运行保障工作。为确保旅客出行顺畅，公司提前统筹航班计划与运力调配，加强航材储备、 机组资源及地面服务等关键环节的协同管理，全力保障假期运行高效有序。同时，也将密切监测10月1 日至8日全国天气变化，重点研判南方地区午后热对流及分时段区域雷雨影响，依托精细化气象预警为 航班运行决策提供有力支持。 为满足"十一"期间出行高峰需求，海南航空加大运力投放，预计共执行境内外航班总量约6622班次，同 比2024年同期提升17.5%，计划运输境内外航班旅客共计约113万人次，同比2024年同期增长18.8%。 为让旅客在万米高空尽享节日氛围，海南航空精心打造云端餐饮体验，将空中旅途化为一场舌尖上的赏 味之旅。恰逢国庆中秋双节，海南航空延续"时令飨宴"系列主题，继"粽夏至味"后，将于2025年10月6 日推出"时令飨宴·金秋食色"——以金色秋韵为灵感，呈现一场视觉与味觉兼具的空中飨宴。在北京— 海口往返航线上，海南航空特别推出"月映珐琅，云端共圆"双节主题餐饮，配备国风珐琅月饼与中秋桂 花酿无酒精鸡尾酒特调，以经典 ...

针对首乘旅客、中转旅客、无陪老人及儿童等特殊群体，潍坊机场持续完善服务细节，设立"首次乘机 问询岗"，提供"一站式"引导服务；在安检区域设置"特殊旅客绿色通道"，确保优先通行；同步更新服 务指南内容，提升信息指引的实用性与清晰度，让每一位旅客都能感受到贴心、专业的服务保障。 为营造浓厚的节日出行氛围，潍坊机场在候机楼内精心策划并布置，将传统节日元素与现代服务场景融 合。节日期间，潍坊机场将在候机大厅、值机柜台、安检通道等核心区域推出"国风庆团圆"主题文化活 动，旅客将有机会参与"巧手制宫灯""月满赠心意""锦绣映双节"等系列互动体验，在旅途中沉浸式感受 中华优秀传统文化的独特魅力，体验潍坊机场所传递的人文关怀与服务温度。 为做好假期出行高峰服务保障工作，潍坊机场提前研判、科学调度，通过增派现场服务人员、前移服务 点位、加开人工值机柜台、动态调整安检通道数量等措施，有效提高旅客通行效率。同时，"红马甲"志 愿者与"学雷锋"服务岗协同联动，开展流动巡岗与零距离引导，确保旅客问询及时响应、秩序井然有 序。 《中国民航报》、中国民航网 记者许晓泓 通讯员巩传陟 报道：今年国庆中秋小长假期间，海南控股旗 下潍坊机场将紧 ...

Group 1 - The core idea of the news is that Chifeng Airport is enhancing passenger service quality through a comprehensive training program for various service personnel [1][2] - The training includes personalized modules designed for different job roles, focusing on service awareness, professional image, and communication skills [1][2] - The initiative aims to transform the service mindset from "I have to serve" to "I want to serve," thereby improving overall passenger satisfaction [1] Group 2 - Merchant training focuses on product display, sales techniques, and customer relationship management to enhance the shopping experience for travelers [2] - Insurance service personnel received updates on product knowledge and sales processes to provide more professional and efficient services [2] - The training for parking staff and property management personnel emphasizes vehicle guidance, environmental maintenance, and daily interactions with travelers to improve service quality [2] Group 3 - This large-scale training is a significant step for Chifeng Airport in practicing the "genuine service" philosophy, aiming for higher service standards and professional skills [2] - The airport plans to continue monitoring service quality improvements and conduct similar training sessions regularly to consolidate and optimize training outcomes [2] - The goal is to elevate the airport's service level in a competitive civil aviation market and better serve travelers and local economic development [2]

Core Viewpoint - The article highlights the effective coordination between Huai'an Airport and China Southern Airlines in providing seamless travel assistance to a passenger traveling with a child, showcasing a commitment to customer service and operational efficiency [1][3][4]. Group 1: Customer Experience - A passenger expressed gratitude for the support received at Huai'an Airport while preparing for her first international trip with her child, alleviating her initial anxiety [1]. - The airport's marketing department quickly responded to the passenger's request for assistance, establishing a dedicated communication channel to ensure smooth travel [3]. - The collaboration between Huai'an Airport and China Southern Airlines involved creating a joint support group to address potential issues in the passenger's itinerary [3][4]. Group 2: Operational Coordination - A critical issue was identified regarding the passenger's ticketing, where different identification documents were used for different segments of the journey, complicating the check-in process [3]. - Huai'an Airport and China Southern Airlines worked together to resolve the issue by linking the two segments of the journey, allowing for a more efficient check-in process [3][4]. - The airport's "Rainbow Team" provided professional guidance and support, ensuring the passenger completed all necessary procedures smoothly [4]. Group 3: Service Philosophy - The actions taken by Huai'an Airport and China Southern Airlines reflect a customer-centric approach, emphasizing proactive service and cross-departmental collaboration [4][5]. - The partnership between the airport and the airline is framed within the context of a shared commitment to "people-oriented" service, enhancing the travel experience for first-time passengers [5].

Core Viewpoint - The VIP service center at Yinchuan Airport is enhancing the dining experience for travelers by introducing a unique dish called "Three-in-One Noodle," which reflects local flavors and aims to provide warmth and comfort during their journey [3][4]. Group 1: Service Enhancement - The VIP service center is focused on improving the dining experience by creating a high-quality and distinctive food service brand [3]. - The "Three-in-One Noodle" was launched in May and quickly gained popularity due to its unique taste and thoughtful ingredient combinations [3]. - The service philosophy emphasizes "faster, warmer, and more understanding" to enhance the overall traveler experience [3]. Group 2: Customization and Local Flavor - A "mobile self-service station" was established to cater to diverse dietary preferences, allowing travelers to customize their noodle dishes with local ingredients [3][4]. - The dish features five stir-fried toppings, including lamb made from local Ningxia sheep and stir-fried melon with a unique flavor profile [4]. - Local specialty condiments, such as goji chili sauce and Helan Mountain grape vinegar, are incorporated to enhance the dining experience [4]. Group 3: Operational Efficiency - During peak travel periods, the VIP service center optimized the meal preparation process to ensure high-quality food is served quickly [4]. - A "control quantity + timing" management model was implemented to ensure precise cooking times and maintain the quality of the noodles and toppings [4]. - The efficiency improvements have led to a reduction in wait times for travelers, allowing them to enjoy their meals promptly [4]. Group 4: Quality Assurance - A food quality supervision position was established to monitor the freshness of ingredients and the overall quality of the dishes [5]. - Strict standards are in place for local ingredients, ensuring safety and quality, such as sourcing lamb from certified farms and melons from regulated growing areas [5]. - Continuous monitoring of food storage, preparation, and serving processes has led to increased traveler satisfaction and a positive reputation for the food service brand [5]. Group 5: Future Developments - The VIP service center plans to introduce more local specialty noodle dishes to further enhance the travel experience [5]. - The goal is to create a more comfortable and enjoyable waiting experience for travelers, making each bowl of noodles a memorable part of their journey [5].

Core Viewpoint - The introduction of a new paper QR code temporary boarding pass verification device at Bayannur Airport aims to enhance service for elderly, children, and other groups who have difficulty using smartphones, thereby improving the overall travel experience for these passengers [1][2] Group 1: Service Enhancement - The new verification device allows passengers to obtain a printed paper QR code temporary boarding pass, which can be used for check-in and security procedures, effectively reducing waiting times for special passenger groups [1][2] - The paper QR code has a validity period of 15 days, maintaining the "immediate use" advantage of traditional temporary boarding passes while addressing the challenges faced by passengers who struggle with smartphone operations [1][2] Group 2: Operational Efficiency - Bayannur Airport has established a collaborative mechanism with the airport police bureau to ensure the efficient operation of the new device, including system debugging and data integration for accurate and secure verification of the paper QR code [2] - Staff training has been organized to cover device operation, common issue resolution, and guidance for special passengers, ensuring frontline employees are well-versed in service standards [2] Group 3: Inclusive Service Approach - The introduction of the paper QR code temporary boarding pass system complements existing self-service channels, creating a "online + offline" service loop that broadens the options available for passengers [2] - This initiative reflects the airport's commitment to inclusivity and humanistic care for travelers of different ages and needs, aiming to address the pressing concerns of passengers [2]

Core Points - The article highlights a heartwarming story of service at Hohhot Airport, where staff helped a passenger in distress, showcasing the airport's commitment to customer service [1][4] - A passenger, Ms. Zhang, mistakenly parked her car in a taxi-only lane while rushing to catch a flight, prompting airport staff to intervene quickly [2] - The airport staff used a portable towing device to safely move the vehicle without causing damage, demonstrating their dedication to passenger care [2][4] Summary by Sections - **Incident Description** - On June 25, a passenger parked in a taxi lane due to time constraints, leading to a quick response from the parking staff [2] - The staff contacted the passenger to understand the situation and offered assistance [2] - **Service Response** - The airport staff employed a portable towing device to avoid damaging the passenger's low-clearance vehicle, ensuring safe removal from the taxi lane [2][4] - Multiple staff members coordinated to facilitate the towing process, reflecting teamwork and commitment to service [2][4] - **Recognition of Service** - After the incident, the grateful passenger presented a banner to the airport staff, expressing appreciation for their efficient and warm service [1][3] - This act of recognition underscores the positive impact of the airport's service philosophy on passenger experience [1][4]

Core Viewpoint - Western Airlines, established in 2007, has grown from 1 aircraft and 4 routes to nearly 50 aircraft and an annual passenger transport volume exceeding 10 million, emphasizing high-quality development in China's civil aviation sector [1] Group 1: Party Building and Organizational Structure - Since joining the Liaoning Fangda Group in December 2021, Western Airlines has promoted a "Party Building as the Soul" corporate culture, establishing a four-pronged guiding mechanism focused on ideological construction, responsibility, innovation, and supervision [2] - The company has developed a party organization system with 3 secondary party committees and 38 party branches, ensuring coverage in all business areas, with 82% of grassroots organizations at the frontline [2] - In 2024, the company achieved a historical high by developing 84 new party members [2] Group 2: Safety Management - Safety is prioritized, with Western Airlines constructing a comprehensive safety management system, achieving over 1.43 million hours of safe flight [4] - The company has implemented a flight quality early warning mechanism and periodic hazard inspections, with no serious accidents reported [4] - In 2024, safety investments reached approximately 1.379 billion yuan, a 35.2% increase year-on-year [6] Group 3: Service Innovation - Western Airlines has maintained a differentiated operational model, focusing on a service philosophy of "flexible options and warm efficiency," expanding its service product line with offerings like "business class upgrades" and "pet travel assistance" [7] - The airline's crew is dedicated to providing heartfelt service, addressing passenger needs during delays and assisting special passengers [8] - The "Zichen" service demonstration team has received over 900 thank-you letters and numerous awards, exemplifying the company's commitment to service excellence [8] Group 4: Market Operations and Fleet Expansion - The airline operates primarily from Chongqing, with a hub-and-spoke model that includes Zhengzhou and Hefei, expanding its fleet and optimizing route structures [11] - In 2024, Western Airlines introduced 5 new aircraft, bringing the fleet size to 46 [11] - The airline has launched over 170 routes to nearly 60 major domestic cities, enhancing its service to high-altitude regions [13] Group 5: Social Responsibility and Environmental Initiatives - Western Airlines has paid 3.5 billion yuan in taxes and created nearly 3,000 jobs, actively engaging in social responsibility and environmental protection [14] - The company has reduced fuel consumption by over 38,800 tons and CO2 emissions by nearly 122,500 tons since 2024 [14] - The airline has participated in various community support initiatives, including disaster relief efforts in Tibet [14] Group 6: Strategic Vision - Western Airlines aims to align its operations with national interests, employee welfare, and passenger satisfaction, focusing on a collaborative development system integrating "Party Building, Safety, Service, Market, and Responsibility" [16]

Core Points - Urumqi Airlines received a heartfelt thank-you letter and a banner from a passenger, Mr. Ma, expressing gratitude for the crew's life-saving actions during a medical emergency on flight UQ2593 [1][2] - On May 15, 2025, during the flight from Longnan to Hangzhou, Mr. Ma experienced a sudden medical emergency, prompting the crew to initiate emergency procedures and return to the gate for timely medical assistance [1][2] - The crew's quick response and effective teamwork exemplified the aviation industry's commitment to safety and service, showcasing the "three respects" spirit of civil aviation [2] Company Actions - Urumqi Airlines aims to uphold its corporate values that benefit the country, the company, employees, and passengers, while continuing to innovate service measures and enhance transportation service levels [2]

Core Viewpoint - Hainan Airlines successfully completed an urgent transportation task for hematopoietic stem cells, demonstrating its commitment to the principle of "life first" and showcasing the efficiency and professionalism of its frontline team [1][4]. Group 1: Emergency Response - On May 26, Hainan Airlines' Shenzhen branch received an urgent notification for the transportation of hematopoietic stem cells and immediately initiated emergency support procedures [3]. - The original flight plan was altered due to extended blood transfusion times, requiring the stem cells to be transported on a different flight, HU7710, which was scheduled to depart at 17:10 [3]. - The Shenzhen branch activated a "green channel" for the transportation of human organs, ensuring rapid coordination among various departments to facilitate the process [3]. Group 2: Efficiency and Coordination - The entire process from passenger arrival at the airport to the completion of ticket changes, check-in, security checks, and handover to the flight crew took approximately 15 minutes [4]. - Hainan Airlines maintained a standard of "high efficiency, detailed service, and zero delays," successfully creating a life-saving transportation channel for the stem cells [4]. - The flight carrying the stem cells departed on time from Shenzhen Bao'an International Airport and arrived safely at Beijing Capital International Airport, thanks to the close collaboration among various departments [4]. Group 3: Commitment to Service - Hainan Airlines has a history of successfully transporting hematopoietic stem cells and human organs, reflecting its operational capabilities and respect for life [4]. - The company aims to continue its commitment to providing high-quality and efficient services, adhering to its corporate values that benefit the nation, the company, employees, and passengers [4].