中国民航网 通讯员张丽、杨苗苗 报道：2026年"春运"正式启幕，首都机场安保公司（简称：安保公 司）为全力应对这份春运"考卷"，坚持"早规划、早部署、早行动"原则，全面升级各项工作举措，全力 打造"平安春运、便捷春运、温馨春运"出行环境，全心全意为每位旅客提供更优质、更暖心的服务。 "点面结合"举措暖心 举措是暖心的发力点。安保公司科学优化排班模式，合理安排人员调整，确保高峰时段安检现场高效运 转；与航司建立常态化沟通联动机制，实时共享客流数据、航班动态，凝聚保障合力，同步升级"爱心 传递""安检优排""航安暖程"等特色服务品牌，让便民举措更精准、更暖心。同时，针对春运期间老年 旅客、儿童及家庭旅客较多的出行特点，专门开设爱心通道，配备宝宝椅、一次性座椅套、一次性鞋套 等便民设施，用细节服务解决旅客出行难题，让春运保障更有温度。 "内外兼修"压实安全 下一步，首都机场安保公司将全力答好2026年春运保障"考卷"，圆满实现"平安春运、便捷春运、温馨 春运"目标，为旅客平安顺畅返乡保驾护航！（编辑：张薇，校对：张彤，审核：程凌） 安全是民航的生命线。安保公司坚持"生命第一、安全至上"理念，常态化依托科例会、班前 ...

中国民航网 通讯员韩旭 报道：随着2026年春运保障工作正式启动，呼伦贝尔机场早谋划、早部署，紧 紧围绕"平安春运、便捷春运、温馨春运"的总体目标，全面升级地面服务保障流程以及配套设施，以一 系列精细化、人性化的新举措，积极应对客流高峰，全力确保广大旅客安全、顺畅出行。 智慧赋能提效率，畅行无忧更便捷 特殊关爱暖人心，全程陪伴显真情 针对春运期间出行需求多样的特殊旅客群体，呼伦贝尔机场推出多项个性化定制服务，让温馨服务贯穿 全程。专门设置了特殊旅客服务柜台，老、弱、病、残、孕等旅客可通过电话提前预约，或直接到场申 请，即可享受从值机办理、行李托运、快速安检直至登机的"一对一"全程陪同服务，贴心守护每一步。 对于独自乘机的儿童，机场持续优化"放心飞"无陪儿童服务，工作人员与送机家长、空乘人员实现"手 递手"无缝交接，并建立"单飞小超人"微信沟通群，实时向家长发送小朋友的候机、登机及抵达情况， 让家长虽未同行，却安心相伴。针对冬季前往南方"避寒流"的团队游客，特别推出"有约在先"团队出行 预约服务，通过提前对接、集中办理、专用通道等方式，极大减少团队旅客的等候时间，显著提升团队 整体出行效率，让团圆之旅从开端就井 ...

Core Viewpoint - The recent increase in passenger traffic in the civil aviation sector has led to a rise in lost items on flights, highlighting the importance of service quality and responsibility in the industry [1] Group 1: Service Quality and Responsibility - Tianjin Airlines' flight attendants demonstrate a strong sense of responsibility by integrating "genuine service" into every aspect of their work, successfully retrieving lost items for anxious passengers [1][8] - The airline's commitment to service is reflected in their actions, such as a flight attendant searching through six bags of trash to find a lost headphone for a young passenger [2] - Another instance involved a flight attendant leading a 40-minute search for a lost phone during a night flight, showcasing the dedication to passenger care [3][5] Group 2: Emotional Impact on Passengers - The retrieval of lost items has significant emotional value for passengers, as seen when a young boy expressed gratitude after recovering his lost headphones [2] - A passenger was moved to tears when a flight attendant found her engagement earring, emphasizing the personal significance of lost items [6] - The warm interactions between flight attendants and passengers during these incidents create memorable experiences that enhance the overall travel journey [5][6] Group 3: Company Culture and Future Commitment - Tianjin Airlines, under the leadership of the Liaoning Fangda Group, is committed to continuously improving service quality and ensuring that "genuine service" is more than just a slogan [9] - The airline emphasizes the importance of attention to detail in service delivery, especially during peak travel seasons like the upcoming Spring Festival [9] - Passengers are reminded to take precautions with their belongings to minimize the risk of loss, reflecting the airline's proactive approach to customer care [9]

Core Viewpoint - Baotou Airport focuses on a "passenger-centered" approach, enhancing travel experiences through cultural activities, service upgrades, safety measures, and special care for vulnerable groups, aiming to create a warm and welcoming environment for travelers [1][14]. Group 1: Cultural and Festive Enhancements - Baotou Airport actively organizes themed activities around traditional festivals, creating immersive experiences that convey cultural warmth and significance [3]. - The airport decorates according to seasonal themes and hosts various festive events, such as artistic performances and cultural activities, to surprise travelers during their journeys [3]. Group 2: Service Upgrades - The airport addresses traveler needs by improving services, including upgrading changing rooms and adding outdoor smoking areas to enhance comfort [5]. - New amenities like mobile water-resistant mats and smart carts with charging ports have been introduced to facilitate a more convenient travel experience [5]. - A feedback system via QR codes allows for immediate responses to traveler concerns, enhancing service efficiency [5]. Group 3: Safety Measures - Baotou Airport prioritizes safety by implementing comprehensive risk management and emergency response protocols, including regular inspections of vendor compliance with safety standards [7][8]. - The airport has established temporary drinking stations and sanitation measures during emergencies, ensuring traveler safety and comfort [8]. Group 4: Special Care for Vulnerable Groups - The airport has developed a support system for special needs travelers, providing essential services such as wheelchair access and assistance for the elderly and disabled [11]. - Facilities for special travelers include dedicated service areas and enhanced communication during flight delays, ensuring a seamless travel experience [11]. Group 5: Overall Commitment to Service - Baotou Airport is committed to continuous service improvement, aiming to innovate and enrich the travel experience, ensuring that every passenger feels the warmth of home and the kindness of the city [14].

Core Viewpoint - The article highlights the recognition of Gao Yuan, a cabin service representative at Hainan Airlines, for her exceptional service and dedication during the 2025 summer and National Day travel peak, reflecting the spirit of the new era in civil aviation and the company's commitment to high-quality service [1][4][8]. Group 1: Recognition and Achievements - Gao Yuan received the "Cabin Service Model" award and was named "Most Beautiful Flight Attendant" at the second CATA Aviation Conference, showcasing her professional skills and dedication to the civil aviation industry [1][4]. - The awards symbolize not only personal achievement but also the collective spirit of Hainan Airlines employees during critical travel periods [1][4]. Group 2: Service Quality and Company Culture - Hainan Airlines emphasizes a corporate culture centered around "Party Building as the Soul," which drives the integration of the "Five Conformities" principle into flight operations, ensuring safety and high-quality service [4][8]. - The company aims to provide a "five-star" service experience through meticulous attention to detail in various aspects, including cabin atmosphere, service product innovation, and food quality [4][5]. Group 3: Personal Commitment and Community Engagement - Gao Yuan's commitment extends beyond her professional role; she actively participates in community service, including caring for left-behind children and rescuing stray animals, reflecting the company's values of love and responsibility [9]. - The article illustrates how Hainan Airlines employees embody the ethos of "People's Aviation for the People," demonstrating their dedication to passenger care and service excellence [8][9].

Core Points - The article highlights a heartwarming story of a passenger, Ms. Kong, who successfully retrieved her lost luggage with the help of Qingdao Airport staff, showcasing the airport's commitment to customer service [1][2]. Group 1: Incident Overview - On October 4, Ms. Kong's luggage did not arrive with her flight due to a delay and subsequent rebooking, leading her to seek assistance from various sources for four days [1]. - On October 8, she contacted the international luggage inquiry desk at Qingdao Airport, where the staff promised to help locate her luggage [1]. Group 2: Resolution Process - The airport staff received confirmation from Scoot Airlines on the evening of October 8 that Ms. Kong's luggage was found at Singapore Airport and would be sent to Qingdao the next day [2]. - The luggage arrived at Qingdao Airport on October 9 and was promptly sent to Ms. Kong in Jinan via express delivery [2]. Group 3: Customer Appreciation - Ms. Kong expressed her gratitude by traveling back to Qingdao on October 12 to personally thank the airport staff, presenting them with a banner as a token of appreciation [2]. - Qingdao Airport has received 24 banners, 110 letters of thanks, and over 2000 thank-you calls, reflecting the dedication of its staff to customer service [3].

Core Viewpoint - The company has launched a series of age-friendly service initiatives themed "Chongyang Warm Journey, Accompanying the Elderly" to address the travel pain points of elderly passengers, enhancing the warmth and efficiency of security checks in civil aviation services [1] Group 1: Age-Friendly Services - The company has established a "Love Security Channel" to create a barrier-free environment for elderly travelers, addressing issues such as long wait times through physical space optimization and service mechanism upgrades [2] - A "Three Assistance" service system has been implemented, which includes assistance in guidance, security checks, and special needs, allowing security personnel to provide proactive support to elderly passengers [2] Group 2: Proactive Service Approach - The company employs a "Three Looks" predictive service method, enabling security staff to identify and assist elderly passengers with mobility issues or confusion before they even ask for help [3] - This proactive service model aligns with the airport's "Mutual Assistance" service brand for special passengers, ensuring elderly travelers feel cared for from the moment they enter the terminal [3] Group 3: Comprehensive Service Chain - A complete service chain has been established to ensure a seamless experience for elderly travelers, covering all aspects from guidance to security checks and boarding [4] - The service chain integrates various roles, ensuring that elderly passengers receive continuous support throughout the security process, enhancing their overall travel experience [4] Group 4: Flexible Service Standards - The company implements a "Flexible Service Six-Step Method" to address the needs of elderly travelers while adhering to strict security standards, ensuring safety without compromising service quality [5] - This approach includes clear communication regarding special items and providing assistance in a manner that respects the needs of elderly passengers, exemplifying the civil aviation industry's commitment to "genuine service" [5]

Core Insights - Hainan Airlines is fully prepared for the upcoming "Super Golden Week" during the National Day and Mid-Autumn Festival in 2025, enhancing flight schedules and operational efficiency to ensure smooth travel for passengers [1][2] Flight Operations - The airline plans to operate approximately 6,622 domestic and international flights during the holiday period, representing a 17.5% increase compared to the same period in 2024, with an expected passenger volume of around 1.13 million, up 18.8% year-on-year [1] - In the domestic market, Hainan Airlines will execute 6,080 flights, a 16% increase from 2024, with an anticipated 1.04 million passengers, reflecting a 10% growth [2] - The international market will see 542 flights, a 35% increase, with an expected 90,000 passengers, marking a 30% year-on-year rise [2] Popular Routes and New Services - Key domestic routes include Beijing-Urumqi, Guangzhou-Urumqi, and Beijing-Sanya, while popular international routes feature Beijing to Osaka, Tokyo, and Sydney [2] - A new route from Haikou to Jakarta was launched on September 26, expanding international travel options for passengers [4] Capacity and Service Enhancements - Hainan Airlines will operate 1,695 domestic flights in the Hainan market, a 19% increase, with an expected 265,000 passengers, up 17% [4] - The airline has introduced various service enhancements, including a new boarding pass design that improves accessibility for elderly passengers and optimizes key travel information display [6][8] In-Flight Experience - To celebrate the dual festivals, Hainan Airlines will offer themed in-flight dining experiences, including special Mid-Autumn dishes and seasonal menus [5][7]

Core Viewpoint - During the National Day and Mid-Autumn Festival holiday, Weifang Airport, under Hainan Holdings, will focus on the theme of "Service Quality Month," implementing innovative service measures to optimize travel processes and ensure passenger safety and comfort [1]. Group 1: Service Initiatives - Weifang Airport will integrate traditional festival elements with modern service scenarios, launching the "National Style Celebration" cultural activities in key areas such as the waiting hall and security check, allowing passengers to engage in interactive experiences that highlight Chinese traditional culture [3]. - To enhance service during peak travel times, Weifang Airport will increase on-site service personnel, adjust service points, open additional manual check-in counters, and dynamically manage the number of security check lanes to improve passenger flow efficiency [3]. Group 2: Special Services for Vulnerable Groups - Weifang Airport has established a "First-Time Passenger Inquiry Desk" to provide one-stop guidance services for first-time travelers, transit passengers, and unaccompanied elderly and children [4]. - A "Green Channel" for special passengers has been set up in the security area to ensure priority passage, along with updated service guide content to enhance the practicality and clarity of information provided to travelers [4]. Group 3: Commitment to Service Quality - Weifang Airport aims to embody the "True Feelings Service" philosophy through various initiatives, enhancing service quality and passenger satisfaction [4]. - The airport plans to continue deepening service innovation to create a high-quality airport service experience that contributes to the high-quality development of civil aviation [4].

Group 1 - The core idea of the news is that Chifeng Airport is enhancing passenger service quality through a comprehensive training program for various service personnel [1][2] - The training includes personalized modules designed for different job roles, focusing on service awareness, professional image, and communication skills [1][2] - The initiative aims to transform the service mindset from "I have to serve" to "I want to serve," thereby improving overall passenger satisfaction [1] Group 2 - Merchant training focuses on product display, sales techniques, and customer relationship management to enhance the shopping experience for travelers [2] - Insurance service personnel received updates on product knowledge and sales processes to provide more professional and efficient services [2] - The training for parking staff and property management personnel emphasizes vehicle guidance, environmental maintenance, and daily interactions with travelers to improve service quality [2] Group 3 - This large-scale training is a significant step for Chifeng Airport in practicing the "genuine service" philosophy, aiming for higher service standards and professional skills [2] - The airport plans to continue monitoring service quality improvements and conduct similar training sessions regularly to consolidate and optimize training outcomes [2] - The goal is to elevate the airport's service level in a competitive civil aviation market and better serve travelers and local economic development [2]