为确保设备高效运转、服务落地见效，巴彦淖尔机场安检护卫部提前与机场公安分局建立联动机制，完 成了设备系统的调试升级与数据对接，保障纸质二维码信息核验的准确性与安全性。同时，利用航班间 隙组织全员开展专项培训，从设备操作流程、常见问题处理到特殊旅客引导技巧等方面进行细致讲解， 确保一线员工熟练掌握服务规范。针对岗位作业指导手册，机场还安排专人进行补充修订，将纸质二维 码证明的核验标准、应急处置方案等内容纳入其中，为标准化服务提供制度支撑。 中国民航网 通讯员陈晨 报道：为深入践行民航业 "真情服务" 理念，切实解决老年人、儿童以及其他不 便使用智能手机群体的乘机证件难题，近日，巴彦淖尔机场正式启用一台全新的民航纸质二维码临时乘 机证明身份证件验证仪，通过技术升级为旅客打造更便捷、更贴心的出行服务链条。 据机场工作人员介绍，纸质二维码临时乘机证明系统是对现有自助办理渠道的有效补充，与电子证明形 成"线上+线下"的服务闭环，进一步拓宽了旅客证件办理的选择空间。这一举措不仅提升了机场服务的 包容性，更体现了对不同年龄、不同需求旅客的人文关怀。 此次新增的验证设备，是巴彦淖尔机场针对特殊旅客群体需求推出的重要服务举措。 ...

看似平凡的一件小事，却充分展现了呼和浩特机场工作人员的责任与担当。一直以来，呼和浩特机场始 终将真情服务贯穿于服务保障工作的每一个环节，从细致的巡查，到贴心的沟通，再到高效的问题解 决，每一步都体现着对旅客的关怀。让真情服务不仅仅是一句口号，更是一次次实实在在的暖心举措。 （编辑：张薇，校对：李季威，审核：韩磊） 中国民航网 通讯员李冀 报道："太感谢你们了！要不是你们停车场的同志帮忙，我都不知道该咋办，这 面锦旗你们一定要收下！"旅客张女士紧紧握着停车场工作人员的手，满是感激。这面写着"服务热情周 到，工作快捷高效"的锦旗，背后藏着一段清晨的暖心故事，更映照着呼和浩特机场真情服务的温度。 时间拨回到6月25日清晨，旅客张女士因着急赶飞机，误将车辆驶入出租车专用通道，眼看时间迫在眉 睫，因担心误机，她无奈之下只能将车停在通道上。停车场早班人员在例行巡查中第一时间发现了这一 情况，立刻联系了尚在值机的旅客。旅客在电话中满是歉意，称自己着急赶飞机，实在没办法才出此下 策。 了解情况后，停车场工作人员秉着"真情服务"的服务理念和"以旅客为中心"的服务态度，积极为旅客想 办法解决难题。由于旅客只有一把车钥匙，且车辆底 ...

Core Viewpoint - Western Airlines, established in 2007, has grown from 1 aircraft and 4 routes to nearly 50 aircraft and an annual passenger transport volume exceeding 10 million, emphasizing high-quality development in China's civil aviation sector [1] Group 1: Party Building and Organizational Structure - Since joining the Liaoning Fangda Group in December 2021, Western Airlines has promoted a "Party Building as the Soul" corporate culture, establishing a four-pronged guiding mechanism focused on ideological construction, responsibility, innovation, and supervision [2] - The company has developed a party organization system with 3 secondary party committees and 38 party branches, ensuring coverage in all business areas, with 82% of grassroots organizations at the frontline [2] - In 2024, the company achieved a historical high by developing 84 new party members [2] Group 2: Safety Management - Safety is prioritized, with Western Airlines constructing a comprehensive safety management system, achieving over 1.43 million hours of safe flight [4] - The company has implemented a flight quality early warning mechanism and periodic hazard inspections, with no serious accidents reported [4] - In 2024, safety investments reached approximately 1.379 billion yuan, a 35.2% increase year-on-year [6] Group 3: Service Innovation - Western Airlines has maintained a differentiated operational model, focusing on a service philosophy of "flexible options and warm efficiency," expanding its service product line with offerings like "business class upgrades" and "pet travel assistance" [7] - The airline's crew is dedicated to providing heartfelt service, addressing passenger needs during delays and assisting special passengers [8] - The "Zichen" service demonstration team has received over 900 thank-you letters and numerous awards, exemplifying the company's commitment to service excellence [8] Group 4: Market Operations and Fleet Expansion - The airline operates primarily from Chongqing, with a hub-and-spoke model that includes Zhengzhou and Hefei, expanding its fleet and optimizing route structures [11] - In 2024, Western Airlines introduced 5 new aircraft, bringing the fleet size to 46 [11] - The airline has launched over 170 routes to nearly 60 major domestic cities, enhancing its service to high-altitude regions [13] Group 5: Social Responsibility and Environmental Initiatives - Western Airlines has paid 3.5 billion yuan in taxes and created nearly 3,000 jobs, actively engaging in social responsibility and environmental protection [14] - The company has reduced fuel consumption by over 38,800 tons and CO2 emissions by nearly 122,500 tons since 2024 [14] - The airline has participated in various community support initiatives, including disaster relief efforts in Tibet [14] Group 6: Strategic Vision - Western Airlines aims to align its operations with national interests, employee welfare, and passenger satisfaction, focusing on a collaborative development system integrating "Party Building, Safety, Service, Market, and Responsibility" [16]

Core Points - Urumqi Airlines received a heartfelt thank-you letter and a banner from a passenger, Mr. Ma, expressing gratitude for the crew's life-saving actions during a medical emergency on flight UQ2593 [1][2] - On May 15, 2025, during the flight from Longnan to Hangzhou, Mr. Ma experienced a sudden medical emergency, prompting the crew to initiate emergency procedures and return to the gate for timely medical assistance [1][2] - The crew's quick response and effective teamwork exemplified the aviation industry's commitment to safety and service, showcasing the "three respects" spirit of civil aviation [2] Company Actions - Urumqi Airlines aims to uphold its corporate values that benefit the country, the company, employees, and passengers, while continuing to innovate service measures and enhance transportation service levels [2]

Core Viewpoint - Hainan Airlines successfully completed an urgent transportation task for hematopoietic stem cells, demonstrating its commitment to the principle of "life first" and showcasing the efficiency and professionalism of its frontline team [1][4]. Group 1: Emergency Response - On May 26, Hainan Airlines' Shenzhen branch received an urgent notification for the transportation of hematopoietic stem cells and immediately initiated emergency support procedures [3]. - The original flight plan was altered due to extended blood transfusion times, requiring the stem cells to be transported on a different flight, HU7710, which was scheduled to depart at 17:10 [3]. - The Shenzhen branch activated a "green channel" for the transportation of human organs, ensuring rapid coordination among various departments to facilitate the process [3]. Group 2: Efficiency and Coordination - The entire process from passenger arrival at the airport to the completion of ticket changes, check-in, security checks, and handover to the flight crew took approximately 15 minutes [4]. - Hainan Airlines maintained a standard of "high efficiency, detailed service, and zero delays," successfully creating a life-saving transportation channel for the stem cells [4]. - The flight carrying the stem cells departed on time from Shenzhen Bao'an International Airport and arrived safely at Beijing Capital International Airport, thanks to the close collaboration among various departments [4]. Group 3: Commitment to Service - Hainan Airlines has a history of successfully transporting hematopoietic stem cells and human organs, reflecting its operational capabilities and respect for life [4]. - The company aims to continue its commitment to providing high-quality and efficient services, adhering to its corporate values that benefit the nation, the company, employees, and passengers [4].

Core Viewpoint - Hainan Airlines has launched a pet-friendly flight service, allowing pet owners to travel with their pets in the cabin, reflecting a growing demand for more accommodating travel options for pet owners [3][4][5] Group 1: Service Overview - The recent pet charter flight from Xi'an to Urumqi marks the third operation of Hainan Airlines' pet-friendly service, catering to 40 pet owners and 23 pets [1] - The service includes comprehensive support for pet owners, such as dedicated check-in areas and staff trained in pet care, ensuring a comfortable travel experience for both pets and their owners [3][4] Group 2: Service Features - Hainan Airlines has implemented a "Pet Cabin Care Service," allowing pets to sit beside their owners during the flight, with fewer restrictions on pet types, numbers, and weights [5] - The airline has expanded its service coverage to 32 airports, including major cities like Beijing, Shanghai, and Guangzhou, and has introduced an online reservation system for convenience [4] Group 3: Customer Reception and Recognition - The innovative pet-friendly service has received positive feedback from pet owners and was awarded the "Innovation Award" at the 8th CAPSE Civil Aviation Innovation Competition [3] - Recent enhancements include a "Pet Seat Reservation" service, allowing pets to have their own seats and increasing the size limit for pet carriers by 10 centimeters, further improving the travel experience [4]

Core Viewpoint - Hunan Airlines successfully completed the transportation support task for the Qinghai Province Disabled Athletes Track and Field Team, demonstrating its commitment to social responsibility and humanistic care in the aviation industry [1][2]. Group 1: Service Implementation - Hunan Airlines held a special meeting to develop a "Special Passenger Support Plan" tailored to the needs of disabled athletes, detailing service standards from check-in to in-flight services [2]. - The airline's operations center coordinated the flight's progress, ensuring seamless communication with the airport for resource allocation and support [2]. - Ground service teams arrived early to assist athletes with check-in, luggage handling, and provided priority security checks and boarding services [2][6][7]. Group 2: Customer Experience - The cabin crew actively assisted athletes during boarding and provided detailed explanations of cabin equipment, aiming to alleviate travel fatigue [2]. - Acknowledging the athletes' achievements, the crew expressed their respect and congratulations through in-flight announcements, which were well-received by the passengers [4]. - The team leader of the Qinghai Province Disabled Athletes expressed gratitude for the thoughtful service, highlighting the emotional impact of the airline's efforts [8]. Group 3: Corporate Philosophy - The successful execution of this task reflects Hunan Airlines' commitment to its "True Emotion Service" philosophy, continuously improving special passenger service processes and enhancing service quality [8]. - The airline emphasizes that fulfilling social responsibility is fundamental to its development and aims to provide warm and convenient travel experiences for all passengers [8].

Core Points - The article highlights a successful operation at Hohhot Airport where six passengers carrying human organs were assisted to board flight DR5065, showcasing the commitment to "genuine service" [1][3][4] - The ground service team, including contractors Zhonglian Travel Service and Zhonglian Check-in, quickly switched to "wartime mode" to ensure efficient handling of the special passengers [1][4] - The entire process involved close cooperation among staff, from check-in to security and boarding, emphasizing the importance of service standards developed through repeated practice and optimization [1][4] Summary by Sections - **Service Execution**: The ground service team established a green channel for the six passengers, ensuring rapid check-in and smooth passage through security [1][3] - **Team Coordination**: Staff members were well-prepared, with service angels ready to assist and boarding staff communicating effectively with the flight crew to confirm details [1][3] - **Future Commitment**: Hohhot Airport aims to continue enhancing service quality and detail, striving to provide a warm and efficient travel experience for all passengers [4]