Core Viewpoint - The "Rizhao-Pyeongtaek" international passenger route has become a preferred choice for travelers between China and South Korea, experiencing a peak in passenger flow due to its efficient service and comfortable options [2]. Group 1: Service Enhancements - The company has implemented a series of "warm journey" initiatives to ensure a safe and high-quality travel experience for passengers [2]. - To improve passenger clearance efficiency, the company collaborates with port units to plan buffer zones during peak times and has established an emergency response mechanism with inspection departments [4]. - The introduction of a dual-person cross-checking mechanism for ticket verification has been implemented to match passenger documents with seating information, reducing ticket purchasing time [8]. Group 2: Passenger Experience - Passengers have reported that the clearance process is now more convenient and the services have become increasingly attentive [7]. - The company has tailored services for different groups, including the elderly and first-time travelers, enhancing overall service quality and passenger satisfaction [8]. - Multilingual training programs have been established to better serve foreign travelers, ensuring their needs are met promptly and accurately [12]. Group 3: Future Developments - The company aims to continuously enhance service quality, creating a superior travel experience and establishing a warm "transfer station" service brand for regional cooperation [13].