旅客服务优化
Search documents
青岛机场:无偿存冬衣 温暖回家路
Zhong Guo Min Hang Wang· 2026-01-03 09:50
(青岛机场供图) 工作人员向她介绍,今年冬衣提取流程优化了,旅客返程前只需通过工作服务专线"青岛机场失物招 领"发送回程航班信息,飞机落地后,寄存的冬装便可第一时间取回,减少等待、衔接顺畅。 青岛机场将始终以旅客体验为中心,不断延伸服务链条,提升冬季出行的舒适度与满意度,从一个行李 寄存点、一张寄存卡、一条微信提示做起,让旅客回家的路多一份轻松,也多一份安心。(编辑:张 薇,校对:张彤,审核:韩磊) 《中国民航报》、中国民航网 记者许晓泓 通讯员王宝茜 报道:元旦假期,为满足特殊旅客南行"轻装 上阵"的出行需求,青岛机场持续优化并推广特殊旅客无偿寄存冬衣服务,用一件件被妥善安放的冬 装,为旅客带来更加从容、温暖的出行体验。 青岛机场相关负责人介绍,这项服务自2021年推出以来,已成为不少旅客"南飞"前的贴心选择。每年11 月1日至次年4月5日,南行的老、弱、病、残、孕等特殊旅客,可在出行当天凭身份证、有效证件及登 机牌,前往航站楼四层行李寄存处,免费寄存冬衣,每位旅客最多可寄存3件。待返青后,只需凭身份 证或"冬衣寄存卡",即可取回衣物,让回家的第一步更加从容。 "从青岛出发时还得裹着羽绒服,落地海南就是穿短 ...
春秋航空上海两机场地面值机服务再升级
Zhong Guo Min Hang Wang· 2025-10-27 05:07
Core Points - Spring Airlines is enhancing ground services at Shanghai Hongqiao and Pudong airports in preparation for the 2025 China International Import Expo, aiming to improve passenger convenience and uphold the service principle of "People's Aviation for People" [1] Group 1: Service Enhancements at Hongqiao Airport - Starting October 28, Spring Airlines has reduced the check-in cut-off time at Hongqiao Airport's T1 terminal from 30 minutes to 25 minutes before flight departure, optimizing multiple service aspects to reduce the risk of missed flights [2] - A dedicated check-in counter for late passengers has been established, staffed with experienced personnel to assist with check-in, baggage drop, and boarding processes [2] - The airport has also improved passenger flow to ensure efficient connections from check-in to boarding [2] Group 2: Night Check-in Service at Pudong Airport - Concurrently, Spring Airlines has launched a night check-in service at Pudong Airport's T2 terminal from 00:00 to 03:00 for domestic flights departing before 09:00, which has served over 2,700 passengers since its trial run began in August [3] - The increase in overnight flights from Southeast Asia and Japan/Korea has led to a significant rise in transfer demand for domestic flights, with one-third of domestic flights departing between 06:00 and 09:00 [3] - The night check-in service allows transfer passengers to check in immediately upon arrival, enhancing their travel experience and alleviating anxiety while waiting [3] - This initiative also helps the airline manage peak ground service pressures and improve on-time performance [3]
陕西铁路增加运力细化服务保障旅客返程
Shan Xi Ri Bao· 2025-10-07 00:26
为应对返程大客流与持续降雨叠加的情况,西安、西安北、延安、咸阳西、渭南北、安康、韩城等 车站增加安检通道与检票口开放数量,在进站口、候车区、站台等客流密集区域增派引导人员,同时优 化站内换乘流线、完善相关标识。西安西站密切监视银西高铁、徐兰高铁、西平铁路沿线12个客运站的 雨情与天气变化,通过广播、电子屏及新媒体动态发布预警信息;增开售票窗口及安检、验票通道,在 进出站口、地道等区域铺设防滑地垫,组建"巾帼"突击队支援客流集中站点,协助开展危险品检查、重 点旅客帮扶及乘降安全提醒。(记者 杨光) 10月6日,西安铁路局加开动车组列车90列,主要集中在成都、太原、兰州、银川、宝鸡、汉中、 大荔等返程热门方向;普速旅客列车24列,主要集中在重庆、宜昌、南昌、神木、榆林、安康、宝鸡等 方向。针对西安至成都、重庆、昆明等返程重点方向,计划对42列动车组列车实施重联运行,单趟运力 实现翻倍,预计新增运力2.5万个。 10月6日,国庆中秋假期进入后半程,陕西铁路返程客流增加。为精准对接返程需求,中国铁路西 安局集团有限公司(以下简称"西安铁路局")在当日加开114列旅客列车的基础上,结合降雨天气,组 织各客运站细化服务举 ...
国庆中秋假期铁路天津站预计发送旅客246.5万人次
Zhong Guo Jing Ji Wang· 2025-09-29 14:33
Core Viewpoint - The railway transportation during the 2025 National Day and Mid-Autumn Festival holiday in Tianjin is expected to see a significant increase in passenger flow, with a total of 2.465 million passengers anticipated, marking an 8% year-on-year growth [1] Group 1: Passenger Flow and Trends - The holiday transportation period is from September 29 to October 10, lasting 12 days, with a peak passenger flow expected on October 3, when 235,000 passengers are projected to be sent [1] - The main types of passenger flow during this period include tourism, family visits, student travel, and commuting, with a peak in passenger flow expected on September 30 and a return peak from October 7 to 9 [1] - Key travel destinations are concentrated in the Beijing-Tianjin-Hebei region, including cities like Beijing, Shijiazhuang, and Tangshan, with popular long-distance cities including Taiyuan, Harbin, and Chongqing [1] Group 2: Service Enhancements - Tianjin Station plans to add 37 pairs of passenger trains, including 20.5 pairs of high-speed trains and 16.5 pairs of regular trains, to better meet travel demand [2] - The station will implement several convenience measures, such as the full adoption of electronic invoices starting October 1, and enhanced services for elderly and disabled passengers, including priority checks and assistance [2][3] - Facilities will be upgraded to improve passenger experience, including the renovation of drinking water stations and charging areas, as well as the replacement of static signage throughout the station [2] Group 3: Special Assistance for Key Passengers - Additional personnel will be deployed at escalators to assist elderly and children passengers, ensuring safety and support for those with large luggage [3] - The station will prepare for the needs of key passengers by arranging personnel and equipment, such as wheelchairs, to provide necessary assistance and ensure smooth travel [3] - Volunteer services will be organized to assist passengers with inquiries and guidance throughout the station [3]
聚焦旺季出行 巴彦淖尔机场打出保障“组合拳”
Zhong Guo Min Hang Wang· 2025-07-24 05:06
Group 1 - The core viewpoint of the articles emphasizes the proactive measures taken by Bayannur Airport to ensure safe and efficient operations during the peak travel season, focusing on employee health, cargo operations, and facility management [1][2] Group 2 - In terms of employee health, the airport has implemented strict pre-shift health monitoring, requiring self-reporting from employees, with team leaders conducting follow-up checks. Medical departments regularly monitor blood pressure and blood sugar levels, creating health records for sensitive positions [1] - For cargo operations, the airport's cargo department has initiated a process optimization, focusing on visual and risk-prevention strategies. They have collected real-life images of 12 core operational scenarios to provide dynamic guidance and have marked risk points with warning indicators [1] - Facility management includes checking operational equipment and enhancing departmental collaboration. The airport has developed flight command plans in conjunction with meteorological teams and improved communication with flight crews to ensure timely updates on weather and operational information [1] Group 3 - In passenger service, the airport has increased the number of check-in and security personnel to accommodate the rise in first-time travelers and family trips during the peak season. They have also established a dedicated service team for group travelers, offering tailored services [2] - Additional amenities such as self-service mobile charging stations, self-service storage cabinets, and convenience service boxes containing emergency and heat-relief medications have been introduced to address travelers' needs [2] - The airport plans to continue optimizing measures and enhancing collaboration to ensure safe and orderly operations during the peak season, ultimately improving the travel experience for passengers [2]
山东港口日照港集装箱分公司打造中韩暖心“中转站”服务品牌
Qi Lu Wan Bao Wang· 2025-04-21 09:47
Core Viewpoint - The "Rizhao-Pyeongtaek" international passenger route has become a preferred choice for travelers between China and South Korea, experiencing a peak in passenger flow due to its efficient service and comfortable options [2]. Group 1: Service Enhancements - The company has implemented a series of "warm journey" initiatives to ensure a safe and high-quality travel experience for passengers [2]. - To improve passenger clearance efficiency, the company collaborates with port units to plan buffer zones during peak times and has established an emergency response mechanism with inspection departments [4]. - The introduction of a dual-person cross-checking mechanism for ticket verification has been implemented to match passenger documents with seating information, reducing ticket purchasing time [8]. Group 2: Passenger Experience - Passengers have reported that the clearance process is now more convenient and the services have become increasingly attentive [7]. - The company has tailored services for different groups, including the elderly and first-time travelers, enhancing overall service quality and passenger satisfaction [8]. - Multilingual training programs have been established to better serve foreign travelers, ensuring their needs are met promptly and accurately [12]. Group 3: Future Developments - The company aims to continuously enhance service quality, creating a superior travel experience and establishing a warm "transfer station" service brand for regional cooperation [13].