旅客服务优化

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陕西铁路增加运力细化服务保障旅客返程
Shan Xi Ri Bao· 2025-10-07 00:26
为应对返程大客流与持续降雨叠加的情况,西安、西安北、延安、咸阳西、渭南北、安康、韩城等 车站增加安检通道与检票口开放数量,在进站口、候车区、站台等客流密集区域增派引导人员,同时优 化站内换乘流线、完善相关标识。西安西站密切监视银西高铁、徐兰高铁、西平铁路沿线12个客运站的 雨情与天气变化,通过广播、电子屏及新媒体动态发布预警信息;增开售票窗口及安检、验票通道,在 进出站口、地道等区域铺设防滑地垫,组建"巾帼"突击队支援客流集中站点,协助开展危险品检查、重 点旅客帮扶及乘降安全提醒。(记者 杨光) 10月6日,西安铁路局加开动车组列车90列,主要集中在成都、太原、兰州、银川、宝鸡、汉中、 大荔等返程热门方向;普速旅客列车24列,主要集中在重庆、宜昌、南昌、神木、榆林、安康、宝鸡等 方向。针对西安至成都、重庆、昆明等返程重点方向,计划对42列动车组列车实施重联运行,单趟运力 实现翻倍,预计新增运力2.5万个。 10月6日,国庆中秋假期进入后半程,陕西铁路返程客流增加。为精准对接返程需求,中国铁路西 安局集团有限公司(以下简称"西安铁路局")在当日加开114列旅客列车的基础上,结合降雨天气,组 织各客运站细化服务举 ...
国庆中秋假期铁路天津站预计发送旅客246.5万人次
Zhong Guo Jing Ji Wang· 2025-09-29 14:33
记者从铁路天津站获悉,2025年国庆中秋铁路假期运输期限为9月29日至10月10日,共计12天,高铁和 普速线路均实行高峰图。预计天津站全站(含天津站、天津西站、天津站南站、武清站、滨海站以及所 属其他9个中间站)共计发送旅客246.5万人次(日均20.54万人次),同比增幅 8%,10月3日为客流高 峰日,全站预计发送 23.5 万人。 二是优化客运服务设施,提升旅客出行体验。天津站升级改造全部饮水处设备,新增1处饮水处,同时 满足了旅客使用热水和常温直饮水的需求;维修升级7处免费充电区设备,满足旅客放置笔记本电脑和 手机快速充电的需求。更换站内进出站口、站台、候车大厅等区域162处静态标识。 三是优化重点旅客服务,保障旅客顺畅出行。在扶梯上下口加派人员,做好对老人、儿童、携带大件行 李等重点旅客的安全提示和提拿行李帮扶。结合预约重点旅客需求,提前安排人员,准备轮椅等辅助器 具,提前到达会合点等候旅客,提供所需服务,专人护送到旅客所乘列车座位,确保重点旅客出行顺畅 无忧。 四是发挥联动服务优势,助力旅客美好出行。天津站将组织青年志愿者开展志愿服务活动,在车站候车 大厅、12306服务台、售票厅、进出站口等场 ...
聚焦旺季出行 巴彦淖尔机场打出保障“组合拳”
Zhong Guo Min Hang Wang· 2025-07-24 05:06
Group 1 - The core viewpoint of the articles emphasizes the proactive measures taken by Bayannur Airport to ensure safe and efficient operations during the peak travel season, focusing on employee health, cargo operations, and facility management [1][2] Group 2 - In terms of employee health, the airport has implemented strict pre-shift health monitoring, requiring self-reporting from employees, with team leaders conducting follow-up checks. Medical departments regularly monitor blood pressure and blood sugar levels, creating health records for sensitive positions [1] - For cargo operations, the airport's cargo department has initiated a process optimization, focusing on visual and risk-prevention strategies. They have collected real-life images of 12 core operational scenarios to provide dynamic guidance and have marked risk points with warning indicators [1] - Facility management includes checking operational equipment and enhancing departmental collaboration. The airport has developed flight command plans in conjunction with meteorological teams and improved communication with flight crews to ensure timely updates on weather and operational information [1] Group 3 - In passenger service, the airport has increased the number of check-in and security personnel to accommodate the rise in first-time travelers and family trips during the peak season. They have also established a dedicated service team for group travelers, offering tailored services [2] - Additional amenities such as self-service mobile charging stations, self-service storage cabinets, and convenience service boxes containing emergency and heat-relief medications have been introduced to address travelers' needs [2] - The airport plans to continue optimizing measures and enhancing collaboration to ensure safe and orderly operations during the peak season, ultimately improving the travel experience for passengers [2]
山东港口日照港集装箱分公司打造中韩暖心“中转站”服务品牌
Qi Lu Wan Bao Wang· 2025-04-21 09:47
Core Viewpoint - The "Rizhao-Pyeongtaek" international passenger route has become a preferred choice for travelers between China and South Korea, experiencing a peak in passenger flow due to its efficient service and comfortable options [2]. Group 1: Service Enhancements - The company has implemented a series of "warm journey" initiatives to ensure a safe and high-quality travel experience for passengers [2]. - To improve passenger clearance efficiency, the company collaborates with port units to plan buffer zones during peak times and has established an emergency response mechanism with inspection departments [4]. - The introduction of a dual-person cross-checking mechanism for ticket verification has been implemented to match passenger documents with seating information, reducing ticket purchasing time [8]. Group 2: Passenger Experience - Passengers have reported that the clearance process is now more convenient and the services have become increasingly attentive [7]. - The company has tailored services for different groups, including the elderly and first-time travelers, enhancing overall service quality and passenger satisfaction [8]. - Multilingual training programs have been established to better serve foreign travelers, ensuring their needs are met promptly and accurately [12]. Group 3: Future Developments - The company aims to continuously enhance service quality, creating a superior travel experience and establishing a warm "transfer station" service brand for regional cooperation [13].