Core Insights - The core focus of the article is on Shentong Express's preparations for the upcoming "New Year Festival," emphasizing enhanced customer experience and operational efficiency through a comprehensive support plan [1][3]. Group 1: Operational Enhancements - Shentong Express has implemented a "New Year Festival" guarantee plan that includes four core initiatives: enhancing network operations, upgrading customer support, optimizing product offerings, and ensuring frontline care [1]. - During the festival, 76 national transfer centers will maintain regular operations, utilizing a self-developed intelligent system for real-time capacity monitoring and resource allocation [1]. - The company plans to adjust sorting rhythms flexibly based on volume forecasts to ensure stability in delivery times, even during extreme weather and peak business periods [1]. Group 2: Customized Solutions for Merchants - Shentong Express is providing customized support plans for merchants, including on-site services and reserved capacity, to help them manage order surges and maintain logistics performance ratings during promotional periods [3]. - The company's Daniao "same-day delivery" service will continue to operate, with a new "flash purchase 4-hour delivery" service launched in 12 key cities to meet consumer demand for timely deliveries [3]. Group 3: Customer Service and Support Mechanisms - The company employs a "technology-assisted + resource sinking" support mechanism to ensure stable customer service quality [5]. - Utilizing a "smart customer service + specialized human support" strategy, Shentong Express has established three intelligent customer service centers that provide 24-hour immediate response across all outlets [5]. - A "support mechanism" has been established between headquarters and provincial regions to assist in equipment maintenance, route planning, and capacity allocation, effectively reducing burdens and costs for local outlets [5].

Core Insights - The core focus of the article is on Shentong Express's preparations for the upcoming "New Year Festival," emphasizing customer experience and operational support through a comprehensive strategy [1] Group 1: Operational Strategy - Shentong Express has implemented a four-pronged approach to enhance customer experience and support network operations, which includes strengthening network operations, upgrading customer service, optimizing product offerings, and ensuring frontline care [1] - The company maintains normal operations at 76 national transfer centers, utilizing a self-developed intelligent system for real-time capacity monitoring and resource scheduling, ensuring stability in delivery times even during extreme weather and peak business periods [2] Group 2: Product Optimization - By leveraging big data predictions, Shentong Express offers customized support plans for merchants, including on-site services and reserved capacity, to help them manage order surges and maintain logistics performance during promotional periods [3] - The company's "Half-Day Delivery" service continues to operate, with a new "Flash Purchase 4-Hour Delivery" service launched in 12 key cities to meet consumer demand for high-efficiency deliveries [3] Group 3: System Upgrades - Shentong Express enhances customer service quality through a "technology-assisted + resource sinking" support mechanism, ensuring stable customer service [4] - The company has established a "support mechanism" between headquarters and provincial regions to assist in equipment maintenance, route planning, and capacity allocation, effectively reducing burdens and costs for local outlets [4] Group 4: Safety and Employee Support - Prior to the festival, Shentong Express completed a comprehensive risk assessment across the entire chain, implementing special governance, emergency drills, and training to ensure closed-loop management from transfer centers to outlets [5] - The company has set up special incentives to reward frontline employees, with a focus on optimizing costs and enhancing customer experience through intelligent network management [5]