Core Viewpoint - The logistics and express delivery industry in Changsha is experiencing a significant surge in demand during the Spring Festival, driven by both local residents and tourists sending specialty products and holiday goods [4][5]. Group 1: Industry Demand and Operations - The demand for express delivery services has doubled during the Spring Festival, with delivery personnel handling over 200 packages daily, including local specialties and holiday goods [3][4]. - The express delivery sector is implementing a special service guarantee mechanism to ensure smooth operations during the peak season, with a focus on maintaining service continuity [4]. - Major companies like SF Express are optimizing their logistics by increasing flight frequencies and enhancing ground transportation routes to meet the heightened demand [4][5]. Group 2: Workforce and Service Enhancements - Thousands of delivery personnel are voluntarily staying on duty during the holiday period, ensuring efficient operations across collection, sorting, transportation, and delivery [5]. - Companies are providing salary bonuses and holiday benefits to frontline employees to support their rights and well-being during this busy season [5]. - Advanced technologies such as intelligent warehousing and scheduling systems are being utilized to streamline package processing, reducing handling time to just 2-3 minutes per package [5].

Core Viewpoint - Shentong Express has reported a significant increase in express delivery volume, exceeding last year's daily average by over 20%, indicating a strong demand for the upcoming Chinese New Year shopping season, comparable in scale to "Double 11" [1] Group 1: Delivery Volume and Market Trends - The express delivery volume during this year's Chinese New Year shopping season is expected to be high and prolonged, significantly longer than traditional e-commerce promotions [1] - Big data forecasts suggest that the overall scale of this year's delivery volume will be comparable to major shopping events like "Double 11" [1] Group 2: Operational Adjustments - In response to the anticipated peak in delivery volume, Shentong has activated a peak operation mode across its 76 direct transfer centers nationwide [1] - The company is utilizing its self-developed intelligent system to adjust capacity in real-time, ensuring stability in delivery timelines despite extreme weather and fluctuations in volume [1] Group 3: Product Offerings - Shentong's quality network, Dan Niao, has launched a "Flash Purchase 4-hour delivery" service in 16 key cities to enhance its product matrix [1]

Core Viewpoint - Multiple logistics companies are announcing service adjustments for the upcoming Spring Festival, including resource adjustment fees to manage peak demand and potential service delays due to resource allocation and extreme weather conditions [2][13]. Group 1: Service Announcements - SF Express will charge a resource adjustment fee of 0.1-1.5 yuan/kg for shipments over 20kg from January 19 to February 15, 2026, and will implement additional fees during the Spring Festival period [2][13]. - JD Logistics will impose a peak resource adjustment fee of 0.1-1.2 yuan/kg on express heavy cargo from January 19 to February 23, 2026, with varying fees for different customer agreements [4][14]. - Deppon Express will charge a resource adjustment fee of 0.2-0.5 yuan/kg for certain customers and products from January 19 to February 14, 2026, and will also implement additional fees during the Spring Festival [7][17]. Group 2: Customer Considerations - Long-term cooperative customers may receive discounts or exemptions on resource adjustment fees based on their agreements with the companies [2][8]. - Specific details regarding the resource adjustment fees for cooperative monthly billing customers will be available through sales managers or on the merchant workbench [4][14]. Group 3: Continuous Operations - Some express delivery companies, such as Shentong Express, have announced they will remain operational during the Spring Festival, with 76 transfer centers running normally and additional services like "half-day delivery" and "4-hour flash delivery" in key cities [11][21]. - Pinduoduo has confirmed that its logistics partners, including YTO Express and Jitu Express, will provide services during the Spring Festival, with China Post also continuing to accept packages [11][21].

Core Viewpoint - The logistics industry is preparing for the upcoming Spring Festival, with several companies announcing service adjustments and resource fees to manage increased demand and operational challenges during the holiday period [1][2][5]. Group 1: Service Adjustments - SF Express, JD Logistics, and Deppon have announced that they will implement resource adjustment fees during the Spring Festival due to limited resource allocation and extreme weather conditions [2][5]. - SF Express will charge a resource adjustment fee of 0.1-1.5 yuan/kg for shipments over 20kg from January 19 to February 15, 2026, and additional fees during the holiday period [2]. - JD Logistics will add a resource adjustment fee of 0.1-1.2 yuan/kg for express heavy goods from January 19 to February 23, 2026, with varying fees for different customer agreements [5]. Group 2: Service Continuity - JD Logistics will continue to provide services such as warehousing, delivery, and express collection during the Spring Festival, with all "Asia No. 1" smart industrial parks operating around the clock [8]. - Deppon will also implement resource adjustment fees for certain customers and products during the peak period from January 19 to February 23, 2026 [8][9]. Group 3: Temporary Service Suspensions - Yimidida and Shunxin Express will suspend collection and delivery services during the Spring Festival, with Yimidida ceasing operations from February 10 to February 25, 2026, and Shunxin Express from February 12 to February 24, 2026 [10][12]. - Cross-border Express will maintain normal collection and delivery services but will not guarantee timeliness for shipments during the holiday period [14]. Group 4: Industry Trends - The Spring Festival is a peak period for logistics demand, leading to increased operational costs due to labor shortages and uneven cargo volumes [9]. - The practice of charging "resource adjustment fees" during the Spring Festival has become a common industry standard, primarily affecting commercial clients [9].

Core Viewpoint - The logistics industry is preparing for the upcoming Spring Festival, with major companies like SF Express, JD Logistics, and Deppon announcing service adjustments and resource adjustment fees to manage increased demand and operational challenges during the holiday period [1][2][5]. Group 1: Service Adjustments and Fees - SF Express will implement a resource adjustment fee of 0.1-1.5 yuan/kg for shipments over 20kg from January 19 to February 15, 2026, and will charge additional fees during the holiday period [2]. - JD Logistics will add a resource adjustment fee of 0.1-1.2 yuan/kg for express heavy cargo from January 19 to February 23, 2026, with varying fees for different customer agreements [5]. - Deppon will charge a resource adjustment fee of 0.2-0.5 yuan/kg for certain customers and products from January 19 to February 14, 2026, and additional fees during the holiday period [6]. Group 2: Operational Challenges - The Spring Festival is a peak time for logistics demand, leading to increased operational costs due to labor shortages and uneven cargo volumes [7]. - Many frontline workers, such as couriers and drivers, are migrant workers returning home for the holiday, resulting in a temporary labor shortage that necessitates hiring temporary workers [7]. - Companies are expected to incentivize frontline staff to ensure service continuity during the holiday period [15]. Group 3: Service Continuity and Limitations - Cross-Express will maintain normal pickup and delivery services during the Spring Festival, but will not guarantee delivery times for shipments in lower-tier cities [13]. - Some companies, like Yimi Dida and Shunxin Express, will suspend collection and delivery services during the holiday, with Yimi Dida ceasing operations from February 10 to February 25, 2026 [8][11]. - JD Logistics will continue to provide various services, including warehousing and instant delivery, with a focus on meeting customer needs during the holiday [6].

Core Insights - The core focus of the article is on Shentong Express's preparations for the upcoming "New Year Festival," emphasizing enhanced customer experience and operational efficiency through a comprehensive support plan [1][3]. Group 1: Operational Enhancements - Shentong Express has implemented a "New Year Festival" guarantee plan that includes four core initiatives: enhancing network operations, upgrading customer support, optimizing product offerings, and ensuring frontline care [1]. - During the festival, 76 national transfer centers will maintain regular operations, utilizing a self-developed intelligent system for real-time capacity monitoring and resource allocation [1]. - The company plans to adjust sorting rhythms flexibly based on volume forecasts to ensure stability in delivery times, even during extreme weather and peak business periods [1]. Group 2: Customized Solutions for Merchants - Shentong Express is providing customized support plans for merchants, including on-site services and reserved capacity, to help them manage order surges and maintain logistics performance ratings during promotional periods [3]. - The company's Daniao "same-day delivery" service will continue to operate, with a new "flash purchase 4-hour delivery" service launched in 12 key cities to meet consumer demand for timely deliveries [3]. Group 3: Customer Service and Support Mechanisms - The company employs a "technology-assisted + resource sinking" support mechanism to ensure stable customer service quality [5]. - Utilizing a "smart customer service + specialized human support" strategy, Shentong Express has established three intelligent customer service centers that provide 24-hour immediate response across all outlets [5]. - A "support mechanism" has been established between headquarters and provincial regions to assist in equipment maintenance, route planning, and capacity allocation, effectively reducing burdens and costs for local outlets [5].

Core Insights - The core focus of the article is on Shentong Express's preparations for the upcoming "New Year Festival," emphasizing customer experience and operational support through a comprehensive strategy [1] Group 1: Operational Strategy - Shentong Express has implemented a four-pronged approach to enhance customer experience and support network operations, which includes strengthening network operations, upgrading customer service, optimizing product offerings, and ensuring frontline care [1] - The company maintains normal operations at 76 national transfer centers, utilizing a self-developed intelligent system for real-time capacity monitoring and resource scheduling, ensuring stability in delivery times even during extreme weather and peak business periods [2] Group 2: Product Optimization - By leveraging big data predictions, Shentong Express offers customized support plans for merchants, including on-site services and reserved capacity, to help them manage order surges and maintain logistics performance during promotional periods [3] - The company's "Half-Day Delivery" service continues to operate, with a new "Flash Purchase 4-Hour Delivery" service launched in 12 key cities to meet consumer demand for high-efficiency deliveries [3] Group 3: System Upgrades - Shentong Express enhances customer service quality through a "technology-assisted + resource sinking" support mechanism, ensuring stable customer service [4] - The company has established a "support mechanism" between headquarters and provincial regions to assist in equipment maintenance, route planning, and capacity allocation, effectively reducing burdens and costs for local outlets [4] Group 4: Safety and Employee Support - Prior to the festival, Shentong Express completed a comprehensive risk assessment across the entire chain, implementing special governance, emergency drills, and training to ensure closed-loop management from transfer centers to outlets [5] - The company has set up special incentives to reward frontline employees, with a focus on optimizing costs and enhancing customer experience through intelligent network management [5]