Company Overview - Recent reports indicate that multiple consumers have experienced quality issues with the sweeping robots from Yunji, specifically the J5 series and Xiaoyao 002 models [2] - Users have reported problems such as unusual noises at night, malfunctioning base station buttons, and interruptions in the automatic cleaning function [2] - Complaints also include inadequate cleaning by the mop cloth, persistent issues even after part replacements, and long repair cycles [2] Customer Experience - Many consumers noted that customer service often suggested "restarting" or "factory resetting" the devices, which did not resolve the underlying issues [2] - Requests for returns were frequently denied on the grounds of being "beyond the time limit" [2] - The lack of a comprehensive repair network has further deteriorated user experience, with some areas lacking on-site repair services and factory repairs taking approximately 13 days [2] Company Background - Yunji Intelligent was founded in 2016 and entered the sweeping robot market with a focus on the "automatic mop washing" feature, positioning its products in the mid-to-high-end segment [2] - The company has begun to reveal shortcomings in product quality control and after-sales response amid increasing market competition [2] - Data from the Black Cat Complaint platform shows that complaints related to Yunji's sweeping machines have accumulated to nearly 3,000, covering various model malfunctions and after-sales experiences [2] Industry Analysis - The sweeping robot industry is becoming increasingly competitive, with leading brands continuously capturing market share [2] - Yunji initially gained attention through innovative features, but unstable quality control and weak after-sales support may undermine its brand reputation [2] - The company faces pressure in the high-end market due to these challenges [2]