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云鲸扫地机被曝投诉频发 售后迟滞引不满
Xi Niu Cai Jing· 2025-09-23 10:18
Company Overview - Recent reports indicate that multiple consumers have experienced quality issues with the sweeping robots from Yunji, specifically the J5 series and Xiaoyao 002 models [2] - Users have reported problems such as unusual noises at night, malfunctioning base station buttons, and interruptions in the automatic cleaning function [2] - Complaints also include inadequate cleaning by the mop cloth, persistent issues even after part replacements, and long repair cycles [2] Customer Experience - Many consumers noted that customer service often suggested "restarting" or "factory resetting" the devices, which did not resolve the underlying issues [2] - Requests for returns were frequently denied on the grounds of being "beyond the time limit" [2] - The lack of a comprehensive repair network has further deteriorated user experience, with some areas lacking on-site repair services and factory repairs taking approximately 13 days [2] Company Background - Yunji Intelligent was founded in 2016 and entered the sweeping robot market with a focus on the "automatic mop washing" feature, positioning its products in the mid-to-high-end segment [2] - The company has begun to reveal shortcomings in product quality control and after-sales response amid increasing market competition [2] - Data from the Black Cat Complaint platform shows that complaints related to Yunji's sweeping machines have accumulated to nearly 3,000, covering various model malfunctions and after-sales experiences [2] Industry Analysis - The sweeping robot industry is becoming increasingly competitive, with leading brands continuously capturing market share [2] - Yunji initially gained attention through innovative features, but unstable quality control and weak after-sales support may undermine its brand reputation [2] - The company faces pressure in the high-end market due to these challenges [2]
淡季不淡,看好618需求弹性
HTSC· 2025-05-21 03:02
Investment Rating - The report maintains a "Buy" rating for both Stone Technology and Ecovacs, with target prices of 253.46 and 63.75 respectively [10][13]. Core Insights - The report highlights strong online retail growth for floor cleaning machines, with April sales for vacuum cleaners up 80.59% year-on-year and for washing machines up 82.45%, driven by trade-in subsidies and spring product marketing [1][2][3]. - The upcoming 618 shopping festival is expected to further boost sales, particularly for leading brands Stone Technology and Ecovacs, which are anticipated to benefit from the trade-in policy [1][5]. - Stone Technology's new product, the P20 self-cleaning robot vacuum, is expected to fill a price gap in the 2000-2500 yuan range, potentially stimulating demand during the 618 event [4]. Summary by Sections Vacuum Cleaners - April online sales for vacuum cleaners reached 301,000 units, a year-on-year increase of 74.49%, with sales revenue of 1.006 billion yuan, up 80.59% [2]. - Stone Technology and Ecovacs hold the top two market shares at 25.64% and 24.87% respectively, with Stone's P20 ULTRA being the top-selling model in April [2]. Washing Machines - April online sales for washing machines totaled 335,300 units, with revenue of 685 million yuan, reflecting a year-on-year growth of 82.45% [3]. - The market share for Stone Technology in washing machines has increased to 19.35%, surpassing its competitor, and its A30 PRO STEAM model is the best-selling product [3]. Investment Recommendations - Stone Technology is expected to stabilize its net profit margin in 2025, benefiting from domestic trade-in policies and overseas market expansion [5]. - Ecovacs is also projected to improve its domestic sales performance due to trade-in subsidies and is focusing on global market expansion and new growth areas through an industrial fund [5].
云鲸智能携多款产品亮相AWE 2025:引领AI清洁革命,全球化战略不断加速
IPO早知道· 2025-03-20 14:36
在加强技术布局的同时,云鲸亦不断寻找新的增长突破口。 本文为IPO早知道原创 作者|Stone Jin 微信公众号|ipozaozhidao 据IPO早知道消息,云鲸智能携多款产品及核心技术亮相2025年中国家电及消费电子博览会(AWE 2025),全面展示其在智能清洁领域的创新实力及前瞻布局。 2024年,云鲸开始加快多品类、多价格段布局节奏,全年累计发布超过10款产品 ,其中,扫地机品类 拥有逍遥系列,J系列,R系列,和K系列,产品覆盖1千至5千多个价格段;洗地机品类推拥有S系列、F 系列,覆盖1千至3千价格段,销售增长十分亮眼。以2024年双十一业绩为例,云鲸全渠道销额突破17 亿,同比增长200%,销售目标完成超160%,创下品牌历史新高,其中,扫地机和洗地机两大品类线 上零售额市占排名稳步上升,均位列行业TOP3。 其中, 云鲸 于2 024 年 正式推出高端旗舰逍遥系列,补齐高端价位段,覆盖更多用户群体 —— 首款 高端旗舰产品「逍遥001」于2024年4月在国内上市,搭载多项AI技术,在618期间取得了京东5千以上 价格段行业排名第一的成绩。同年9月,逍遥001的迭代产品逍遥001 Max正式上 ...