多名消费者指出，客服多建议"重启"或"恢复出厂设置"，难以解决实质问题，退货请求常以"超过时效"为由被拒绝。维修网络覆盖不足加剧用户体验不佳， 部分区域未开通上门维修，返厂维修需耗时约13天，用户权益保障滞后。 公开资料显示，云鲸智能创立于2016年，以"自动回洗拖布"功能切入扫地机器人市场，其产品定位中高端。面对市场竞争，云鲸在产品品控、售后响应等方 面逐渐暴露出短板。据黑猫投诉平台数据，云鲸扫地机相关投诉累计近三千条，涉及多款机型故障以及售后体验等。 分析指出，当前扫地机器人行业竞争日趋激烈，头部品牌不断抢占市场。云鲸一度以创新功能获得关注，但品控不稳定和售后支持薄弱可能削弱其品牌口 碑，使公司在高端市场竞争中面临压力。 据多家媒体报道，近期多位消费者反映云鲸旗下扫地机器人出现质量问题，涉及J5系列和逍遥002等型号。 有用户表示，购买不到半年的机器频繁出现半夜异响、基站按键失灵等情况，自动清洁功能时常中断，拖布清洁不彻底需手动处理。更换部件后，地面刮擦 和漏水问题依然存在，部分用户在短期内连续两台机器出现故障，售后处理过程中故障原因始终未明确，维修周期较长。 ...

Investment Rating - The report maintains a "Buy" rating for both Stone Technology and Ecovacs, with target prices of 253.46 and 63.75 respectively [10][13]. Core Insights - The report highlights strong online retail growth for floor cleaning machines, with April sales for vacuum cleaners up 80.59% year-on-year and for washing machines up 82.45%, driven by trade-in subsidies and spring product marketing [1][2][3]. - The upcoming 618 shopping festival is expected to further boost sales, particularly for leading brands Stone Technology and Ecovacs, which are anticipated to benefit from the trade-in policy [1][5]. - Stone Technology's new product, the P20 self-cleaning robot vacuum, is expected to fill a price gap in the 2000-2500 yuan range, potentially stimulating demand during the 618 event [4]. Summary by Sections Vacuum Cleaners - April online sales for vacuum cleaners reached 301,000 units, a year-on-year increase of 74.49%, with sales revenue of 1.006 billion yuan, up 80.59% [2]. - Stone Technology and Ecovacs hold the top two market shares at 25.64% and 24.87% respectively, with Stone's P20 ULTRA being the top-selling model in April [2]. Washing Machines - April online sales for washing machines totaled 335,300 units, with revenue of 685 million yuan, reflecting a year-on-year growth of 82.45% [3]. - The market share for Stone Technology in washing machines has increased to 19.35%, surpassing its competitor, and its A30 PRO STEAM model is the best-selling product [3]. Investment Recommendations - Stone Technology is expected to stabilize its net profit margin in 2025, benefiting from domestic trade-in policies and overseas market expansion [5]. - Ecovacs is also projected to improve its domestic sales performance due to trade-in subsidies and is focusing on global market expansion and new growth areas through an industrial fund [5].

在加强技术布局的同时，云鲸亦不断寻找新的增长突破口。 本文为IPO早知道原创 作者｜Stone Jin 微信公众号｜ipozaozhidao 据IPO早知道消息，云鲸智能携多款产品及核心技术亮相2025年中国家电及消费电子博览会（AWE 2025），全面展示其在智能清洁领域的创新实力及前瞻布局。 2024年，云鲸开始加快多品类、多价格段布局节奏，全年累计发布超过10款产品 ，其中，扫地机品类 拥有逍遥系列，J系列，R系列，和K系列，产品覆盖1千至5千多个价格段；洗地机品类推拥有S系列、F 系列，覆盖1千至3千价格段，销售增长十分亮眼。以2024年双十一业绩为例，云鲸全渠道销额突破17 亿，同比增长200%，销售目标完成超160%，创下品牌历史新高，其中，扫地机和洗地机两大品类线 上零售额市占排名稳步上升，均位列行业TOP3。 其中， 云鲸 于2 024 年 正式推出高端旗舰逍遥系列，补齐高端价位段，覆盖更多用户群体 —— 首款 高端旗舰产品「逍遥001」于2024年4月在国内上市，搭载多项AI技术，在618期间取得了京东5千以上 价格段行业排名第一的成绩。同年9月，逍遥001的迭代产品逍遥001 Max正式上 ...