Core Viewpoint - The report from the China Consumers Association highlights four new consumer rights infringement issues in internet consumption, particularly focusing on automatic renewal practices that lack transparency and can mislead consumers [1] Group 1: Automatic Renewal Issues - Many merchants use subtle methods to prompt consumers to choose automatic renewal, leading to unexpected charges when consumers realize their rights have been violated [1] - Some platforms only notify users of automatic renewal through internal messages without sending clear and timely alerts, resulting in financial losses for consumers [1] - Certain platforms continue to charge users even after they have uninstalled the app, causing significant distress [1] Group 2: Consumer Guidance - The Guangzhou Consumer Council has released a guide to avoid pitfalls related to automatic renewal, indicating that some platforms lure users with low initial prices while hiding renewal terms in lengthy agreements [2] - Consumers are advised to carefully check for automatic renewal terms before signing up and to manually uncheck default options if they do not wish to enroll in automatic renewal [4] Group 3: Cancellation Process - The cancellation process for automatic renewal is often convoluted, requiring multiple steps that may violate regulations regarding easy cancellation [5] - Consumers should familiarize themselves with cancellation procedures immediately after signing up for automatic renewal and can seek help from the platform's support center if needed [6] Group 4: Notification Practices - Some platforms do not provide prominent reminders for automatic renewal, sending vague messages before charges, which may violate consumer protection regulations [7] - Consumers should ensure they receive notifications and keep track of renewal dates, setting reminders to check for charges [9] Group 5: Refund Challenges - When consumers request refunds, some platforms refuse by citing pre-defined terms, which may be deemed invalid if the platform did not adequately inform consumers of these terms [10] - Consumers are encouraged to contact customer service immediately if they experience unjust charges and can escalate the issue through consumer hotlines if necessary [10]