Core Viewpoint - The article highlights the effective response of Huazhong Insurance in managing a significant traffic accident, showcasing its commitment to customer service and rapid claims processing [1][2]. Group 1: Accident Response - On May 10, a serious traffic accident occurred in Guangzhou, resulting in 2 fatalities and multiple injuries [1]. - Huazhong Insurance promptly activated its emergency response plan and collaborated with local authorities for post-accident management [1]. - The company organized claims personnel to verify casualty information and coordinated advance medical payments, totaling 218,000 yuan by May 15 [1]. Group 2: Claims Processing - Huazhong Insurance completed all compensation payments, amounting to 1.2 million yuan to the bus company, by June 26 after over a month of negotiations [1]. - The company’s "Injury Steward" service played a crucial role in managing claims related to personal injuries, which, despite being only 10% of car insurance claims, accounted for over 50% of the payout amounts [2]. Group 3: "Injury Steward" Service - Since its launch in 2019, the "Injury Steward" service has provided comprehensive support for personal injury cases, including one-on-one mediation, medical prepayment, and green claims channels [2]. - By the end of 2024, Huazhong Insurance had deployed over 300 "Injury Stewards" nationwide, offering 578,000 instances of steward services and conducting over 450,000 injury mediations [2]. - The service has facilitated a total of 17.48 billion yuan in personal injury claims and advanced 2.909 billion yuan in medical expenses [2].