"服务不仅要专业，更要有人情味。"东城逸家支行行长表示，正完善"临时困难客户关怀机制"，让每个 有需要的客户都感受到农行温度 。 了解情况后，东城逸家支行立即启动应急服务机制。次日上午，客户经理带着移动办公设备上门，耐心 向王师傅解释续贷政策，逐条宣读合同条款，并告知其可延续原有优惠利率。得知消息的王师傅长舒一 口气："这下可算能睡个安稳觉了！" 办理业务时，客户经理发现王师傅茶几上有未处理的订单合同，询问后得知，因行动不便，王师傅已推 掉多个客户订单。客户经理当即拨通合作物流企业电话，为其争取到优先发货资格，还教他用农行"企 业掌银"线上处理业务。此外，支行还联系附近网点，承诺在王师傅康复前提供上门取送单据服务。"你 们不仅解决资金问题，连经营难题都考虑到了，太周到了！"王师傅感慨道。 近日，商户王师傅拄着拐杖来到了农行济南历下东城逸家支行，客户经理连忙上前搀扶。原来，经营建 材商铺的王师傅，半月前搬运货物时扭伤脚踝，需静养一段时间，而他50万元的经营贷即将到期，这让 平时雷厉风行的他寝食难安。 ...

Core Points - China Agricultural Bank (601288) announced a scheduled maintenance of its production system to enhance service efficiency and convenience [1][2][3] Summary by Sections Maintenance Schedule - The maintenance will occur in several phases, affecting various services and functionalities of the bank's online platforms [1][2] - Specific timeframes include: - September 5, 23:00 to 23:20 and September 6, 23:30 to 23:50: Disruption of corporate online banking services, including payroll, deposits, investments, and financing [1] - September 6, 23:00 to September 7, 6:00: Slow transaction speeds in personal mobile banking channels, affecting multiple marketing and service features [2] - September 7, 1:00 to 4:00: Two brief service interruptions for international business transactions, each lasting about one minute [2] - September 7, 2:00 to 6:00: Multiple brief interruptions in third-party payment services, each lasting about one minute [2] - September 7, 2:30 to 6:00: Two brief service interruptions for custody and margin trading, each lasting about two minutes [2] Customer Communication - The bank expressed apologies for any inconvenience caused by the maintenance and encouraged customers to plan their transactions accordingly [3]

Core Viewpoint - China Agricultural Bank (601288) announced a scheduled maintenance of its production system, which will temporarily affect various banking services for customers during specific time frames. Group 1: Service Interruptions - From July 18, 23:00 to July 19, 1:00, personal mobile banking services and online banking features will experience two brief service interruptions, each lasting less than 1 minute [1] - From July 18, 23:00 to 23:20 and July 19, 23:20 to 23:40, the payment center's services for seamless travel will each have one interruption lasting up to 5 minutes [1] - From July 18, 23:00 to 23:20 and July 19, 23:20 to 23:40, various payment services will each experience one interruption lasting up to 10 minutes [1] - From July 18, 23:00 to 23:20 and July 19, 23:30 to 23:50, account notification services will have extended response times, each lasting up to 2 minutes [1] Group 2: Digital Currency and ATM Services - From July 19, 1:00 to 1:30 and July 20, 1:00 to 1:30, digital currency services across multiple platforms will experience one interruption lasting up to 2 minutes [2] - From July 19, 2:00 to 6:00, transactions for certain customers involving savings bonds will have one interruption lasting approximately 2 minutes [2] - From July 20, 3:00 to 6:00, ATM services will face transaction failures lasting up to 30 minutes [7] Group 3: Transaction Delays - From July 19, 23:00 to 20:00, various banking services will experience multiple transaction delays or interruptions, each lasting less than 1 minute [3][4][5][6] - From July 19, 23:00 to 20:00, services related to corporate banking will also face similar transaction delays or interruptions, each lasting less than 1 minute [4][5][6] Group 4: Marketing and Promotional Services - From July 19, 23:00 to 20:00, various marketing and promotional services within the personal banking system will be temporarily unavailable [3] - From July 19, 23:00 to 20:00, corporate banking marketing services will also face multiple transaction delays or interruptions, each lasting less than 1 minute [4]