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指尖传温情 服务惠民生
Jiang Nan Shi Bao· 2025-12-09 13:11
指尖惠民,精准服务有力度。网点坚持常态化走访商户与小微企业,建立需求清单、实现精准对接。在 网点多次向老年客户普及反诈与理财常识。客户陈阿姨对于理财和保险存在疑虑,客户经理询问得知以 后,耐心讲解产品的风险与收益,并推荐适配的金融产品。网点让金融资源流向最需要的地方,用指尖 力量扛起惠民担当。 金融为民无小事,点滴服务见初心。作为基层网点,我们以指尖护弱、指尖便民、指尖惠民的实践,把 每件小事办实、每次服务做好,用更有温度、效率与力度的金融服务,书写惠民新篇章。 指尖便民,高效服务有速度。针对客户对便捷服务的需求,网点进一步优化流程、创新模式。引导客户 通过手机银行办理高频业务,设置智能服务专区,专人指导自助终端使用,实现多数业务快速办。同时 精简材料、优化审批,批量业务一站式办理,大幅缩短等待时间。个体户刘女士对此深有感触:"以前 办业务要留半天时间排队,现在还有远程在线服务,几分钟就能搞定转账,太方便了!"网点用技术赋 能服务,让数据多跑路,群众少跑腿,用指尖便捷回应民生需求。 金融服务的温度,藏在网点的每一次微笑里,融在指尖传递的每一份便捷中。基层网点作为金融服 务"最后一公里",始终坚持以群众需求为导 ...
浙商银行再领百万级罚单,陈海强履新面临双重压力
Guan Cha Zhe Wang· 2025-08-07 12:57
Core Viewpoint - Zhejiang Merchants Bank's Wenzhou branch has been fined 1.35 million yuan due to three violations, highlighting ongoing compliance issues and performance pressures within the bank [1][2]. Regulatory Penalties - The Wenzhou branch was penalized for inadequate loan "three checks," imprudent financial product sales, and non-compliant performance evaluation metrics [2][4]. - The bank has accumulated 15 fines this year, totaling 26.81 million yuan, indicating persistent compliance risks [1][7]. Financial Performance - For Q1 2025, the bank reported a 7.07% year-on-year decline in operating income, while net profit attributable to shareholders grew only 0.61% [1][7]. - The non-performing loan (NPL) ratio increased to 1.38%, with a provision coverage ratio of 171.21% as of Q1 2025 [7][10]. Management Changes - The bank's chairman, Lu Jianqiang, resigned in July due to age, and the newly appointed president, Chen Haiqiang, faces significant challenges [1][10]. - Frequent management changes have raised concerns about strategic stability, with the new leadership tasked with addressing historical non-performing assets [10]. Compliance and Risk Management - The violations related to the loan "three checks" process pose risks to asset quality, potentially leading to increased NPLs [5][6]. - The imprudent sales of financial products reflect compliance shortcomings in wealth management, risking investor rights and the bank's reputation [6][9]. - Non-compliant performance metrics indicate a misalignment between business growth incentives and risk management practices [6][9].