Core Viewpoint - The high repair costs for electronic products, particularly the "Listening Treasure" series, have raised concerns among consumers, with repair fees often exceeding the original purchase price of the devices, leading to calls for a more transparent and fair after-sales service mechanism [2][5][8]. Group 1: Repair Costs - The repair cost for the "Listening Treasure K9" device is reported to be 380 yuan, which is more than half of its purchase price of 698 yuan [5]. - Consumers have reported that repair fees for similar devices, such as the "Listening Treasure K5," can range from 200 to 300 yuan, which is close to half of the device's price [7]. - The repair costs for various components, such as the circuit board and screen, have been noted to be disproportionately high compared to the overall device price, with some repairs costing up to 34% of the device's price [7][14]. Group 2: Customer Service Issues - Consumers have expressed dissatisfaction with the customer service responses, often attributing device failures to water damage without sufficient evidence, leading to frustration among users [15][19]. - There are reports of inconsistent repair pricing for the same issues across different consumers, indicating a lack of standardization in the repair process [10][14]. - Some consumers have successfully negotiated lower repair fees after voicing their concerns on social media, suggesting a lack of transparency in the pricing structure [9][10]. Group 3: Legal and Regulatory Context - Legal experts have pointed out that while there is no national cap on repair pricing, existing laws require that repair costs be reasonable and transparent [8][19]. - The need for companies to adhere to pricing laws and establish clear pricing standards for repairs has been emphasized, as well as the importance of ensuring that repair services are conducted fairly and transparently [19].