Core Viewpoint - The high repair costs for electronic products, particularly the "Listening Treasure" series, have raised concerns among consumers, with repair fees often exceeding the original purchase price of the devices, leading to calls for a more transparent and fair after-sales service mechanism [2][5][8]. Group 1: Repair Costs - The repair cost for the "Listening Treasure K9" device is reported to be 380 yuan, which is more than half of its purchase price of 698 yuan [5]. - Consumers have reported that repair fees for similar devices, such as the "Listening Treasure K5," can range from 200 to 300 yuan, which is close to half of the device's price [7]. - The repair costs for various components, such as the circuit board and screen, have been noted to be disproportionately high compared to the overall device price, with some repairs costing up to 34% of the device's price [7][14]. Group 2: Customer Service Issues - Consumers have expressed dissatisfaction with the customer service responses, often attributing device failures to water damage without sufficient evidence, leading to frustration among users [15][19]. - There are reports of inconsistent repair pricing for the same issues across different consumers, indicating a lack of standardization in the repair process [10][14]. - Some consumers have successfully negotiated lower repair fees after voicing their concerns on social media, suggesting a lack of transparency in the pricing structure [9][10]. Group 3: Legal and Regulatory Context - Legal experts have pointed out that while there is no national cap on repair pricing, existing laws require that repair costs be reasonable and transparent [8][19]. - The need for companies to adhere to pricing laws and establish clear pricing standards for repairs has been emphasized, as well as the importance of ensuring that repair services are conducted fairly and transparently [19].

Core Viewpoint - The high repair costs for the "Listening Treasure" products, particularly the K9 and K5 models, have raised significant consumer complaints, highlighting issues with transparency and fairness in the after-sales service of electronic learning products [1][3][4]. Repair Costs and Consumer Experiences - Consumers have reported that repair fees can exceed half the price of the product, with specific examples showing repair costs of 380 yuan for a K9 purchased at 698 yuan, which is approximately 54% of the original price [3][5]. - Many consumers have expressed frustration over the high repair costs, with some stating that it would be more economical to purchase a new device rather than pay for repairs [3][4]. - There is a lack of consistency in repair pricing, with different consumers receiving varying quotes for the same issues, leading to confusion and dissatisfaction [7][8]. Customer Service and Repair Justifications - Customer service responses have been criticized for frequently attributing issues to water damage, even in cases where consumers assert that their devices have not been exposed to water [9][10]. - Some consumers have reported being able to negotiate lower repair fees after voicing their complaints on social media, raising questions about the fairness and standardization of pricing [6][10]. Legal and Regulatory Context - Legal experts have pointed out that while there is no national cap on repair pricing, existing consumer protection laws require that repair costs be reasonable and transparent [5][10]. - The need for a clear and fair pricing system for repairs in the electronic learning product industry has been emphasized, suggesting that companies should adhere to legal standards and ensure consumers are informed about repair costs [10].

Core Viewpoint - The high repair costs for hearing devices, particularly the K9 and K5 models, have raised concerns among consumers regarding the transparency and fairness of the pricing structure in the electronic learning product industry [1][5][10]. Group 1: Repair Costs - Consumers have reported that repair fees for components can exceed half the price of the device itself, with specific examples showing repair costs of 380 yuan for a K9 device purchased at 698 yuan [3][4]. - The repair costs for similar issues vary significantly, with some consumers reporting fees ranging from 200 to 300 yuan, which is close to the original purchase price of the devices [4][8]. - The K5 128G model's circuit board repair cost was calculated to be 34% of the device's price, highlighting the high repair-to-product price ratio [4]. Group 2: Customer Service and Transparency - Customer service responses have been criticized for lacking transparency, with some consumers receiving inconsistent information regarding repair costs and procedures [1][9]. - There are reports of customers being able to negotiate repair prices, which raises questions about the standardization and fairness of the pricing system [7][8]. - The prevalence of the explanation that issues are due to "water damage" has been noted, leading to consumer dissatisfaction and perceptions of unfair treatment [10][11]. Group 3: Legal and Regulatory Context - Current regulations do not set a legal cap on repair costs, but laws exist that require repair pricing to be "reasonable," taking into account parts costs and market comparisons [5][12]. - Legal experts suggest that if repair prices are significantly higher than market averages, they may be deemed unreasonable, potentially leading to legal repercussions for the company [5][12]. - The need for a transparent pricing system and quality assurance in repairs is emphasized, with recommendations for companies to publicly display repair cost standards [12].