在电商竞争愈发激烈的当下，今年京东11.11带着一系列针对商家的助商、利商政策重磅来袭，从降 本、提效、强保障三个关键维度精准发力，为商家经营保驾护航，助力商家实现生意的新突破。 官方补贴降成本，商家消费者共享实惠 偏远地区物流配送成本高一直是商家面临的难题。今年11.11，京东重磅升级"偏远地区集运服务"，将 二段物流包邮补贴范围从新疆拓展至西藏、内蒙古、甘肃、宁夏、青海五大省份。仅大促期间，就可为 商家节省配送成本超3000万。 该服务按品类智能开通中转功能并解除区域限购，优先覆盖高运费商品，也支持商家自主灵活关闭。同 时，官方补贴包邮的活动商品会获得流量倾斜，借助履约端主动预警、系统介入及分段物流异常处理机 制，保障商家运营效率与消费者体验，助力商家开拓偏远地区市场。 保险服务降费也为商家带来了实实在在的优惠。京东11.11聚焦重点保障服务，实施差异化保费优惠。 挽单补偿险及180天只换不修险面向新签约商家免费开放；价保险、晚到赔实施新老差异化优惠，新商 免费，老商价保险依据店铺等级享阶梯折扣，最低可至4折，晚到赔单笔保费封顶价最高仅需1.96元/ 单，切实降低了商家的运营风险和成本。 智能工具提效率， ...

Core Insights - JD.com is launching a series of supportive policies for merchants during the 11.11 shopping festival, focusing on cost reduction, efficiency improvement, and strong guarantees to help merchants achieve new business breakthroughs [1][2] Group 1: Cost Reduction - JD.com has upgraded its "remote area collection service," expanding the free shipping subsidy range from Xinjiang to five additional provinces, potentially saving merchants over 30 million yuan during the promotional period [1] - The company is implementing differentiated insurance premium discounts, offering free compensation insurance and a 180-day exchange-only policy for newly signed merchants [1] Group 2: Efficiency Improvement - JD.com has integrated AI capabilities to launch "AI Business Assistance," which provides instant guidance throughout the business process, improving the proactive resolution rate of service issues by over 30% [2] - A new "Package Center" feature has been introduced to address logistics issues, providing proactive alerts for delivery delays and integrating key capabilities for efficient problem resolution, resulting in a reduction of consumer complaints by over 20% [2] Group 3: Strong Guarantees - The company has deployed a professional customer service team of over 1,000 members, extending service hours during peak days from 9 PM to midnight to ensure timely responses to merchant inquiries [2] - JD.com aims to provide comprehensive support through its policies, helping merchants focus on business development and achieve stable growth in sales during the promotional period [2]