Core Viewpoint - A seemingly ordinary equipment order from Mexico led to misunderstandings due to language barriers, but through collaboration between local trade promotion organizations and the Mexican Chamber of Commerce, the dispute was resolved, resulting in enhanced trust and long-term cooperation for a local private enterprise in Zaozhuang [1][3]. Group 1: Background of the Order - A packaging equipment manufacturing company in Zaozhuang received an overseas order from a Mexican company via an e-commerce platform, which included a deposit payment [3]. - Upon receiving the deposit, the company began customizing the product but discovered that the originally selected equipment model did not meet the client's actual production needs, particularly for packaging cocoa powder [3][5]. Group 2: Miscommunication and Dispute - The company proposed a technical upgrade to improve the equipment's sealing and cleaning performance, but this suggestion was misinterpreted by the Mexican client as a unilateral contract change and price increase, leading to distrust and a demand for a refund [5][7]. - The Mexican company sought mediation from the Mexican Chamber of Commerce, which prompted the Zaozhuang Trade Promotion Association to investigate the communication issues that had arisen [5][7]. Group 3: Resolution and Future Steps - After thorough review and face-to-face discussions, trust was rebuilt, and both parties agreed to supplement the original contract, allowing the transaction to proceed [7]. - The Zaozhuang company offered to extend the warranty period to 15 months and provide additional spare parts to ensure stable equipment operation, demonstrating commitment to customer satisfaction [7]. - The incident highlighted the need for improved cross-border commercial legal services and international communication skills, prompting the trade promotion association to enhance its support for local enterprises [7].