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网售沙发“不支持七天无理由退货”,真的不能退吗?
Ren Min Wang· 2025-07-05 00:51
Core Viewpoint - The court ruled in favor of the consumer, stating that the seller must refund the purchase despite the product page indicating "no seven-day unconditional return" due to discrepancies between the product and its online representation [1][2]. Group 1: Legal Context - According to the Consumer Rights Protection Law, consumers have the right to a seven-day unconditional return for online purchases, and the sofa in question is not classified as an exception [2]. - The seller failed to provide evidence that the product's nature would change or lose value upon unsealing, thus the seller's claim of "no return" was deemed non-binding [2]. Group 2: Case Details - The consumer, Ms. Li, purchased a sofa priced at 2000 yuan, which did not match the color and size displayed online, leading her to seek a return [1]. - The seller's refusal to process the return based on the product page's note was rejected by the court, which found that the seller's unilateral terms were not valid [2]. Group 3: Consumer Guidance - Consumers are advised to carefully review product details and service terms before purchasing online and to confirm key information with sellers [3]. - The law allows for returns unless the product is inherently unsuitable for return, and sellers cannot arbitrarily expand the scope of non-returnable items [3].