厦门国际银行‘关爱版’手机银行

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厦门国际银行上线“关爱版”手机银行 树立适老化服务新典范
Zhong Guo Jing Ji Wang· 2025-06-03 14:28
Core Viewpoint - Xiamen International Bank has launched a "Caring Version" mobile banking service aimed at elderly customers, leveraging digital transformation and AI technology to bridge the "digital divide" and provide convenient, safe, and personalized financial services [1][2] Group 1: Service Features - The new mobile banking service includes an upgraded "large font" mode for easier navigation, featuring differentiated color schemes and enlarged key information for better readability [1] - AI applications enhance service efficiency with a 24/7 intelligent customer service robot, voice interaction capabilities, and features for visually impaired users, including voice broadcasting and a one-click assistance function [1][2] Group 2: Financial Ecosystem - The bank is creating a senior financial ecosystem with a dedicated "Leisure Zone" that integrates online consultations with top hospitals, home service bookings, and educational content on fraud prevention, health information, and financial courses [1][2] Group 3: Tailored Services - A wealth channel is established with dedicated wealth advisors to customize financial plans for elderly clients, alongside a "one-stop" life platform covering frequent services like bill payments and social insurance handling [2] Group 4: Security Measures - The bank implements multiple security measures throughout the transaction process, utilizing advanced technology for identity verification and real-time monitoring of transactions to protect elderly customers' funds [2] Group 5: Commitment to Elderly Welfare - Xiamen International Bank emphasizes its commitment to elderly care through technological upgrades and aims to build a comprehensive service system that combines intelligent services, lifestyle ecosystems, and security guarantees to enhance the financial well-being of the elderly [2]