Core Viewpoint - The core focus of the article is on the commercialization of service robots by Qianlang Intelligent, emphasizing the importance of understanding customer needs and operational details to achieve successful deployment and efficiency in the service industry [1][3][10]. Group 1: Commercialization Strategy - Qianlang Intelligent's CEO, Li Tong, highlights that true commercialization requires robots to effectively replace human labor, achieving efficiency that is 50% to 33% of human costs [5][10]. - The company has sold over 100,000 service robots and holds a 23% market share globally, according to IDC's 2024 report [5][22]. - The transition from specialized robots to general-purpose humanoid robots is part of the company's strategy to enhance data accumulation and operational efficiency [7][14]. Group 2: Customer Engagement - Li emphasizes the necessity of being present in customer environments to identify real pain points rather than relying on assumptions [3][10]. - The company’s approach includes having product and project managers on-site to understand the intricacies of customer operations, which aids in refining robot functionalities [4][13]. - An example provided is a chain hotpot restaurant where the labor cost structure is clearly defined, allowing for precise integration of robotic solutions [11][4]. Group 3: Market Trends and Future Directions - The article discusses the increasing acceptance of robots in markets like Japan and Korea, contrasting with the more cautious attitudes in Western markets [22][23]. - Qianlang Intelligent plans to expand its presence in international markets, particularly in regions with high labor costs, such as North America and Europe [22][23]. - The company is also focusing on developing a "robot brain" to enhance the capabilities of their robots, moving towards more generalized applications [7][20].