团体客户智能运营体系
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第四届"鼎新杯"数字化转型典型案例揭晓 平安产险三项创新实践获行业认可
Zhong Jin Zai Xian· 2025-09-16 10:07
Core Insights - The recent announcement by the China Academy of Information and Communications Technology recognized Ping An Property & Casualty's three innovative digital transformation projects in the insurance technology sector, highlighting the company's achievements in this field [1][7]. Group 1: Digital Transformation Recognition - Ping An Property & Casualty's projects were selected from 3,753 submissions, showcasing the company's innovative practices in digital transformation [1][3]. - The "Dingxin Cup" event, co-hosted by the China Academy of Information and Communications Technology and the China Communications Enterprise Association, received thousands of submissions from various industries, emphasizing the importance of digital transformation [3]. Group 2: Intelligent Operations System - The company developed an intelligent operation system for group clients, addressing industry pain points such as low service efficiency and inadequate demand matching, utilizing AI Agent and MCP technology [4]. - The intelligent operation system has successfully covered over 30,000 group clients and is being expanded from regional trials to nationwide implementation, serving as a model for industry-wide digital transformation [4]. Group 3: Customer Experience Enhancement - To improve customer experience in insurance claims, Ping An Property & Casualty created an intelligent consumer protection early warning system, integrating 34 key service nodes and achieving over 90% accuracy in early warning precision [5]. - The system's standardized product matrix and successful application practices have been rapidly replicated across more than 10 branches, providing a technology-driven innovative model for the industry [5]. Group 4: Data Security Innovations - The company, in collaboration with Ping An Technology, established a comprehensive data lifecycle protection system, integrating various technologies for dynamic monitoring and risk management [7]. - This system includes a closed-loop management mechanism for third-party data cooperation in the financial industry, offering standardized solutions that can be replicated across the sector [7].