Core Viewpoint - The healthcare industry is facing the challenge of innovating across multiple fields to address service pain points and promote high-quality development in public hospitals, as emphasized by the director of Nanshan People's Hospital in Shenzhen [1] Group 1: Smart Hospital Construction - The "Action for Promoting High-Quality Development of Public Hospitals" highlights the construction of a "three-in-one smart hospital" as a key task for digital transformation [2] - Nanshan People's Hospital focuses on four key areas: innovation, intelligence, service, and safety, to build a regional characteristic smart medical system [2] - The hospital leverages local technological advantages to collaborate with universities on AI-assisted diagnosis and smart surgical robots, integrating over 20 internal systems to create a comprehensive health database [2] Group 2: Technology Empowerment in Healthcare - Technological innovation is identified as the core driving force for high-quality development in public hospitals [3] - The hospital aims to enhance clinical demand-driven technology implementation, improving diagnostic accuracy from 85% to 97%-98% with AI systems [3] - A closed-loop system is established to connect clinical needs, research, and application, optimizing patient wait times to under 30 minutes through online processes [3] Group 3: Enhancing Patient Experience - Patient experience is a critical measure of high-quality development, with the hospital focusing on emotional satisfaction alongside functional needs [4] - Initiatives include a one-stop service center in the outpatient hall and a follow-up mechanism using smart devices to track patient health data, achieving a patient satisfaction rate of 96.8% [4] - The hospital has implemented a dual-driven system of "institution + ecology" to ensure long-term patient experience improvements, linking performance metrics to staff evaluations [5]