Core Viewpoint - The article highlights the challenges faced by elderly individuals in navigating modern digital devices and services, emphasizing the need for better design and accessibility to bridge the digital divide for seniors [1][14]. Group 1: Digital Device Usability - Many elderly users struggle with complex interfaces of modern devices, such as smart TVs and microwaves, leading to frustration and reliance on others for assistance [2][3][4]. - Specific examples illustrate the difficulties, such as an elderly woman needing to memorize a complicated sequence of remote control buttons to watch TV, and another elderly man unable to use a multifunction microwave due to its complex controls [2][4]. - The existence of "senior modes" in devices is often not sufficient, as they still present challenges in usability and do not adequately simplify the experience for elderly users [3][6]. Group 2: Smartphone Challenges - Elderly individuals face significant hurdles when trying to use smartphones, often reverting to simpler devices due to the complexity of modern smartphones [7][8]. - Instances of confusion arise from basic smartphone functions, such as scanning QR codes, where elderly users may inadvertently delete apps or fail to access desired features due to unclear instructions [7][8]. - The overwhelming presence of advertisements and complex app functionalities can lead to frustration and a negative experience for elderly users, as seen in the case of a weather app that inundated a user with ads [9][14]. Group 3: Financial Concerns and Digital Literacy - Many elderly individuals express concerns about financial transactions on digital platforms, fearing potential scams and fraud, which leads to hesitance in using banking features on their devices [14][15]. - The article discusses how elderly users may fall victim to misleading promotional tactics from digital platforms, resulting in unexpected charges or confusion regarding payment methods [14][15][17]. - There is a call for digital platforms to reduce complexity and improve user-friendliness to encourage elderly users to engage with technology without fear or confusion [17].