Core Viewpoint - Consumer rights protection is perceived as a complicated process, but it can be simplified by following a structured approach to resolve issues effectively. Group 1: Steps for Consumer Rights Protection - Step 1: Contact Customer Service to Resolve Issues at Source [3][4] - Step 2: Escalate to Official Complaint Channels if Internal Resolution Fails [11][12] - Step 3: Utilize Social Complaint Platforms for Faster Visibility [14][15] - Step 4: Legal Action as a Last Resort for Serious Issues [21][22] Group 2: Recommendations for Efficient Rights Protection - Keep Comprehensive Evidence: Retain receipts, contracts, screenshots, and chat records [23] - Clear Communication: Clearly state "time - issue - demand" to avoid emotional expressions [24] - Parallel Channels: Use multiple complaint channels simultaneously for better results [23] - Maintain a Rational Attitude: Rational advocacy is more effective than aggressive confrontation [24] Group 3: Importance of Structured Approach - A systematic approach to consumer rights protection can lead to quicker resolutions and a more responsible market environment [25]