Core Insights - Liu Qiangdong, the founder of JD.com, personally delivered goods to customers, marking a return to hands-on management after ten years [2][3] - JD.com reported a net revenue of 301.1 billion yuan in Q1 2025, a year-on-year increase of 15.8%, and a net profit increase of 52.7% [3][4] - The company achieved over 20% growth in active users for six consecutive quarters, indicating strong consumer trust and engagement [4] Group 1: Business Performance - JD.com's retail business revenue reached 263.8 billion yuan in Q1, growing 16.3% year-on-year, with platform and advertising revenue increasing by 15.7% [4] - The company's logistics and service investments totaled 16.8 billion yuan in Q1, a 17.4% increase, reflecting a commitment to enhancing customer experience [5][6] - Employee compensation has been prioritized, with frontline staff receiving significant pay increases, including a 30% raise for customer service representatives [6] Group 2: Strategic Initiatives - JD.com is expanding its ecosystem with a focus on the food delivery sector, where Liu Qiangdong has taken a direct role in operations [8][9] - The company reported nearly 20 million daily orders in its food delivery service, with over 1 million merchant stores onboarded [9] - JD.com aims to integrate food delivery into its retail ecosystem, enhancing user engagement and operational efficiency [9][10] Group 3: Technological Innovation - JD.com increased its R&D investment by 14.6% in Q1, aligning with revenue growth, emphasizing practical applications of technology [10][11] - The company has implemented AI solutions in logistics and healthcare, significantly improving operational efficiency and service quality [10][11] - Collaborations with major brands like Xiaomi and Pang Donglai are part of JD.com's strategy to innovate its business model and enhance supply chain capabilities [11][12]