Core Viewpoint - Fude Life Insurance has been awarded the "Topological Award" for its outstanding achievements in financial consumer rights protection, reflecting the industry's recognition of its commitment to consumer protection and the establishment of a comprehensive consumer rights protection framework [1][6]. Group 1: Consumer Rights Protection Initiatives - The company integrates consumer rights protection into its business development strategy, focusing on prevention, key process management, and effective implementation to create a consumer-friendly financial service ecosystem [3]. - Fude Life Insurance employs digital transformation to embed consumer rights reviews throughout its business processes, enhancing risk control and efficiency through technology [4]. - The company promotes financial literacy through innovative online and offline campaigns, aiming to improve public financial knowledge and create a closed-loop consumer rights protection ecosystem [4]. Group 2: Complaint Risk Management System - Fude Life Insurance has established a comprehensive complaint risk management system, incorporating complaint management into its performance evaluation to ensure accountability at all levels [5]. - The company has set up multiple funds to facilitate quick resolution of consumer disputes, enhancing the quality and efficiency of conflict resolution [5]. - Fude Life Insurance actively participates in initiatives to combat financial crime and collaborates with industry associations to build databases for abnormal insurance behaviors, reinforcing financial security for consumers [5]. Group 3: Future Commitment - The company plans to continue its consumer-centric approach to rights protection, innovating service models and enhancing service quality to contribute to the high-quality development of the financial industry [6].