Core Insights - The article highlights the efforts of China Construction Bank's Jilin Branch in enhancing financial security through technology and community service initiatives [1][2][3][4][6][7] Group 1: Technological Advancements - The Jilin Branch is migrating its core systems to a domestically developed platform to ensure financial security [1] - The bank has established a "1+2+3+5+X" working system to support the revitalization strategy of Jilin, focusing on retail, corporate, and county-level services [3] Group 2: Community Engagement and Social Responsibility - The bank's financial service teams are actively engaging with local communities, providing assistance and education on financial matters [2] - Initiatives like the "Laborer’s Harbor" and "Veteran Station" have been set up to provide support and services to veterans and local residents [4] - The bank has launched various programs to enhance public awareness about financial safety and fraud prevention, reaching tens of thousands of people [5] Group 3: Support for the Real Economy - The Jilin Branch has provided timely loans to local businesses, significantly aiding their operational capabilities [3] - The bank's green finance initiatives have achieved a loan balance exceeding 30 billion yuan, focusing on ecological and renewable energy projects [3] - The bank has also established a robust agricultural loan portfolio, with nearly 10 billion yuan in loans to support rural development [6] Group 4: Employee Welfare and Organizational Culture - The bank promotes a supportive work environment through various employee engagement initiatives, including interest associations and health programs [6] - Recognition programs for outstanding employees foster a sense of belonging and motivation among staff [6][7]

近日，由上海报业集团指导、智通财经主办的"2025智通财经中国金融业年会"在上海举办，并揭晓"拓 扑奖"评选结果。富德生命人寿凭借在金融消费者权益保护工作中的扎实成效与突出实践，获颁2025年 优秀消费者权益保护金融机构"拓扑奖"。 此外，该公司坚定落实国家金融监督管理总局与公安部关于金融领域"黑灰产"集群打击行动的相关工作 部署，积极参与行业协会"异常退保行为数据库"建设，面向社会公众发起"黑灰产"涉案线索有奖征集活 动，以实际行动筑牢金融安全防线，守护消费者合法权益。 通过开展"月月3·15，高管说消保，全民讲消保"活动，倾听消费者心声，直面消费者"急难愁盼"，确保 广大消费者诉求有门、咨询有答、事务有解。同时，创新推进金融教育示范基地建设，拓展与消费者的 沟通渠道，营造沉浸式金融消保知识学习场景，打造金融教育新阵地；此外，原创系列公益宣传素材， 推出金融防骗字帖、消保知识扑克、消保微电影等接地气的内容，推动金融知识与风险提示融入群众日 常生活与学习场景。 构建投诉风险管理体系 全链条守护消费者权益 为切实维护消费者权益，富德生命人寿构建全链条投诉风险管理体系。首先是强化考核导向，将投诉信 访管控作为关键 ...

Core Viewpoint - Fude Life Insurance has been awarded the "Topological Award" for its outstanding achievements in financial consumer rights protection, reflecting the industry's recognition of its commitment to consumer protection and the establishment of a comprehensive consumer rights protection framework [1][6]. Group 1: Consumer Rights Protection Initiatives - The company integrates consumer rights protection into its business development strategy, focusing on prevention, key process management, and effective implementation to create a consumer-friendly financial service ecosystem [3]. - Fude Life Insurance employs digital transformation to embed consumer rights reviews into the entire business process, enhancing risk control and efficiency through advanced technology [4]. - The company promotes financial literacy through innovative online and offline campaigns, aiming to improve public financial knowledge and create a closed-loop consumer rights protection ecosystem [4]. Group 2: Complaint Risk Management System - Fude Life Insurance has established a comprehensive complaint risk management system, incorporating complaint management into its performance evaluation to ensure accountability at all organizational levels [5]. - The company has set up multiple funds to facilitate quick resolution of consumer disputes, enhancing the quality and efficiency of conflict resolution [5]. - The company actively participates in initiatives to combat financial crime and collaborates with industry associations to build databases for monitoring unusual insurance behaviors [5]. Group 3: Future Commitment - Fude Life Insurance plans to continue its consumer-centric approach to rights protection, aiming to innovate service models and enhance service quality to contribute to the high-quality development of the financial industry [6].