履行家(AI理赔)
Search documents
复星联合健康保险AI中台获评“2025年保险业数字化转型优秀案例”
Jin Rong Jie Zi Xun· 2025-12-23 03:53
Core Insights - Fosun United Health Insurance's AI platform has been recognized as an excellent case for digital transformation in the insurance industry by China Banking and Insurance News, marking a significant technological advancement in health insurance [1][5]. Group 1: AI Platform Development - The rapid development of artificial intelligence has led to explosive growth in the global large model and intelligent agent market, with the emergence of DeepSeek in early 2025 accelerating the application of AI technology across various industries, including insurance [3]. - Fosun United Health Insurance has developed its own AI platform using open-source technology, bridging the gap between technology development and business scenarios, and integrating knowledge bases, intelligent agent development, prompt engineering, workflow orchestration, and model management [3][4]. - The platform features a low-code development environment that reduces the barriers to AI technology integration, enabling faster iteration and implementation of AI scenarios tailored to the insurance industry [3][4]. Group 2: Business Applications and Innovations - The AI platform enhances the digital capabilities of the insurance business, providing a comprehensive system for AI construction and scenario implementation, which serves as a model for the insurance industry's AI development [4]. - Fosun United Health Insurance focuses on innovative practices that leverage cutting-edge technology to empower business operations, facilitating a transition to a new phase of collaborative innovation in the insurance sector [4][5]. - The company aims to explore the potential of AI technology in core business scenarios such as health insurance sales, customer service, and product design, enhancing operational efficiency and customer experience [5].