Core Viewpoint - The company emphasizes its commitment to enhancing the insurance industry's image and fulfilling its role as an economic stabilizer and social safety net, aligning with the theme of the "7.8 National Insurance Publicity Day" which focuses on love and responsibility [1][8] Group 1: Product and Service Development - The company is focusing on supply-side structural reforms to enhance insurance product offerings, particularly in the fields of pension and health insurance, launching new annuity and life insurance products that cater to wealth management and asset inheritance needs [2] - In 2024, the company paid out insurance claims totaling 181 million RMB, an increase of 11.04% compared to 2023, with a claims settlement rate of 99.95% and an average settlement time of 1.54 days, which is 18.95% faster than the previous year [2] Group 2: Disaster Response and Emergency Management - The company integrates disaster prevention and emergency management into its operational framework, implementing a tiered management system for significant events and enhancing its emergency financial service capabilities [3] - The company has initiated a green claims channel during major disasters, simplifying claims processes and removing restrictions on designated hospitals and self-paid medications [3] Group 3: Technological Innovation and Service Quality - The company is advancing its digital customer service capabilities through the "Six Hearts Project," which focuses on providing high-quality, warm financial services [4] - In 2024, the company established a multi-channel interactive service platform, significantly improving service efficiency and winning awards for outstanding customer service [4] Group 4: Consumer Protection and Financial Education - The company is enhancing its consumer protection framework by improving internal control management and conducting extensive training programs, achieving a 100% participation rate in consumer protection training [6][7] - In 2024, the company reached nearly 26.7 million consumers through various financial education initiatives, promoting financial literacy and risk awareness [7]