Core Insights - Dongwu Life Insurance launched the "Enjoy Health, Embrace the Future" 2025 Customer Service Month in Suzhou, focusing on financial measures to boost consumption and enhance public welfare [2][11] - The event aims to innovate products, upgrade services, and leverage technology to create a new financial insurance service experience for citizens [2][11] Group 1: Government and Corporate Support - Xu Weidong, Deputy Secretary-General of Suzhou Municipal Government, emphasized Dongwu Life's commitment to safeguarding the quality of life for citizens and enhancing its service capabilities [4] - Dongwu Life aims to build a multi-tiered medical and health security system in Suzhou, contributing to the insurance needs of the public [4] Group 2: Strategic Initiatives - Dongwu Life's Chairman Zhao Kun highlighted the company's strategic transformation centered on customer needs, focusing on product, channel, and service upgrades [6] - The company aims to establish a comprehensive product system covering the entire customer lifecycle and enhance consumer rights protection [6] Group 3: Product and Service Innovations - Three core highlights were introduced: product innovation, service system, and technology empowerment [7] - Two new products were launched: "Zhenkang Hu" for high-level talents and entrepreneurs, and "Dongwu Huixiang Hengyue Whole Life Insurance" for pension planning [7] - The "153" comprehensive service system was unveiled, integrating nearly 100 service resources across five major service categories [7] Group 4: Technology Integration - The "Dongwu Tianshu Knowledge Engine" was launched, utilizing AI to create an intelligent service system covering the entire customer lifecycle [8] - The "Zhangshang Dongwu" app was upgraded for seamless online processing of insurance transactions, enhancing user experience [8] Group 5: Community Engagement and Collaboration - The event will offer nearly 4,000 experience slots for citizens to engage with the services provided [10] - Strategic partnerships were formed with leading institutions in healthcare and elderly care to create a comprehensive "insurance + healthcare" service ecosystem [10][11] - The Customer Service Month will run until the end of July, promoting a three-dimensional approach of "service + technology + products" to enhance public welfare [11]