Core Insights - Dongwu Life Insurance launched the "Enjoy Health, Embrace the Future" 2025 Customer Service Month in Suzhou, focusing on financial measures to boost consumption and enhance public welfare [2][11] - The event aims to innovate products, upgrade services, and leverage technology to create a new financial insurance service experience for citizens [2][11] Group 1: Government and Corporate Support - Xu Weidong, Deputy Secretary-General of Suzhou Municipal Government, emphasized Dongwu Life's commitment to safeguarding the quality of life for citizens and enhancing its service capabilities [4] - Dongwu Life aims to build a multi-tiered medical and health security system in Suzhou, contributing to the insurance needs of the public [4] Group 2: Strategic Initiatives - Dongwu Life's Chairman Zhao Kun highlighted the company's strategic transformation centered on customer needs, focusing on product, channel, and service upgrades [6] - The company aims to establish a comprehensive product system covering the entire customer lifecycle and enhance consumer rights protection [6] Group 3: Product and Service Innovations - Three core highlights were introduced: product innovation, service system, and technology empowerment [7] - Two new products were launched: "Zhenkang Hu" for high-level talents and entrepreneurs, and "Dongwu Huixiang Hengyue Whole Life Insurance" for pension planning [7] - The "153" comprehensive service system was unveiled, integrating nearly 100 service resources across five major service categories [7] Group 4: Technology Integration - The "Dongwu Tianshu Knowledge Engine" was launched, utilizing AI to create an intelligent service system covering the entire customer lifecycle [8] - The "Zhangshang Dongwu" app was upgraded for seamless online processing of insurance transactions, enhancing user experience [8] Group 5: Community Engagement and Collaboration - The event will offer nearly 4,000 experience slots for citizens to engage with the services provided [10] - Strategic partnerships were formed with leading institutions in healthcare and elderly care to create a comprehensive "insurance + healthcare" service ecosystem [10][11] - The Customer Service Month will run until the end of July, promoting a three-dimensional approach of "service + technology + products" to enhance public welfare [11]

Core Insights - Dongwu Life Insurance launched the "Enjoy Health, Embrace the Future" customer service month in Suzhou, focusing on enhancing consumer spending and improving public welfare through innovative products, upgraded services, and technological empowerment [1][21] Product Innovation - The company introduced two exclusive products tailored to different customer needs: "Zhenkang Hu" for high-level talents and entrepreneurs in Suzhou, covering hospitalization, outpatient, and specific medical equipment responsibilities, and "Dongwu Huixiang Hengyue Whole Life Insurance" to address personal pension policy needs [5][19] Service System - Dongwu Life unveiled the "153" comprehensive service system, integrating hundreds of service resources into one platform, with five major service series covering 31 services to ensure full life scenario coverage [7] Technological Empowerment - The company launched the "Dongwu Tianshu Knowledge Engine" based on AI and data integration, enhancing its intelligent service system, and upgraded the "Shou Shang Dongwu APP" for seamless online processing of insurance claims and policies [11] Experience and Collaboration - The event appointed the first 15 "Dongwu Life Service Experience Officers" to engage the public in AI health detection and smart technology services, offering nearly 4,000 experience slots during the service month [15] - Strategic partnerships were established with leading institutions in healthcare, elderly care, and technology sectors to create a comprehensive "insurance + healthcare" service ecosystem [17] Local Market Focus - Dongwu Life continues to deepen its presence in the Suzhou market with the innovative product "Zhenkang Hu," developed in collaboration with Suzhou University First Affiliated Hospital, addressing the needs of high-level talents and the biomedicine industry [19]