Core Insights - The report by the China Software Evaluation Center outlines the current state, effectiveness, issues, and development directions of AI applications on government websites, based on a survey of 831 government portals across the country [1][2]. Group 1: Survey Background - Government websites are crucial for digital government construction and public service transformation, serving as the primary interface for public interaction [8]. - The integration of AI into the "read, find, ask, and handle" scenarios is essential for enhancing service efficiency and user experience [8]. - National policies provide clear guidance for AI applications on government websites, emphasizing the need for intelligent service delivery [9]. Group 2: Survey Results - 96% of surveyed government websites have deployed at least one basic AI function, with 90% offering high-frequency services like cross-province handling and intelligent approval [1][2]. - AI applications have improved service experiences, such as policy assistance features that simplify understanding and intelligent search capabilities that enhance resource access [1]. Group 3: Key Issues - There are significant issues in AI application, including uneven application levels, insufficient technical adaptation, weak data support, and security compliance gaps [2]. - Advanced features for "read" and "ask" scenarios have a coverage rate of less than 15%, indicating a need for improvement in complex intent parsing and multi-modal output capabilities [2]. Group 4: Development Recommendations - The report suggests a multi-dimensional approach to address the identified issues, focusing on balanced development across all scenarios and enhancing technical collaboration [2]. - Recommendations include establishing a unified data system, improving security compliance, and optimizing user experience through better service design [2].