Core Viewpoint - The article highlights the advancements made by State Grid Hangzhou Power Supply Company in enhancing the electricity service environment in Hangzhou, focusing on digital transformation, improved service quality, and support for green energy initiatives [8][12][15]. Group 1: Digital Transformation and Smart Services - The company has implemented a "digital employee" system that enhances customer service by providing precise guidance and facilitating efficient processing of electricity applications, reducing average processing time by 80% [9][10]. - An "AI + electricity" intelligent assistance system has been developed to streamline the application process, allowing users to receive multiple supply options in a significantly reduced timeframe [10]. - The integration of automation in fault repair has improved response times, achieving a 43% reduction in average fault handling duration [11]. Group 2: Quality of Power Supply - The company has invested an average of 2 billion yuan annually to enhance the reliability of power supply, achieving a reliability rate of 99.9999% in key areas [12]. - Specific measures have been taken to address the high energy quality requirements of industries, including the installation of voltage monitoring devices for continuous monitoring [13]. Group 3: Support for Green Energy Initiatives - The establishment of the "Green Electricity TO Carbon Reduction Alliance" has provided companies with detailed carbon footprint analysis, facilitating their transition to greener practices [15][16]. - The company has created a one-stop service platform to assist businesses in understanding and utilizing green electricity and certificates, enhancing their participation in green energy markets [16]. - The city has seen significant growth in solar energy installations, with over 5 million kilowatts of photovoltaic capacity, representing 75% of local power sources [17]. Group 4: Overall Impact on Business Environment - The continuous improvements in electricity services are positioning Hangzhou as a leading city in terms of business environment, contributing to its international competitiveness [18].