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山东:指尖“驿站”,装下小哥的冷暖心事儿
Xin Hua Wang· 2025-12-21 02:12
Core Insights - The "New New Towards the Party" app has established a network of offline "Warm Stations" in Qingdao, enhancing convenience for delivery riders by providing charging and meal heating services, significantly improving delivery efficiency [1] - The app integrates with community access systems, allowing riders to navigate residential areas more easily, thus addressing the "entry difficulty" while ensuring safety and efficiency [2] - The app serves as a platform for new employment groups to express their needs and participate in governance, facilitating quick resolution of issues such as insurance claims through efficient communication with relevant departments [3] - The app's incentive system rewards riders for reporting community issues, allowing them to earn points that can be exchanged for various goods and services, fostering a sense of community engagement [4] Summary by Sections Warm Stations and Rider Support - The establishment of "Warm Stations" in Qingdao provides delivery riders with essential services like charging and meal heating, which has led to improved delivery times and overall satisfaction [1] - Local businesses, such as a durian seller, have taken on the role of station managers, creating a mutually beneficial relationship between riders, businesses, and the community [1] Community Integration and Services - The app's "Rider Lu Tong" feature connects with community access systems, allowing riders to enter residential areas smoothly, thus enhancing delivery efficiency [2] - The integration with the "Car Pioneer" platform helps reduce empty truck rates and offers comprehensive services for truck drivers, including legal advice and maintenance [2] Governance and Issue Resolution - The app facilitates a streamlined process for riders to report issues, with a notable case where a rider's insurance claim was resolved within three days through the app's communication channels [3] - Collaborative efforts among various departments have led to the creation of specialized insurance packages for new energy ride-hailing vehicles, reducing premiums by approximately 20% [3] Incentive Programs - The app's point system allows riders to earn rewards for community engagement, with over 700 participants in Yantai exchanging points for goods and services valued at over 30,000 yuan [4] - The points can be used for essential items and services, promoting family benefits and community involvement [4]