Core Insights - The "New New Towards the Party" app has established a network of offline "Warm Stations" in Qingdao, enhancing convenience for delivery riders by providing charging and meal heating services, significantly improving delivery efficiency [1] - The app integrates with community access systems, allowing riders to navigate residential areas more easily, thus addressing the "entry difficulty" while ensuring safety and efficiency [2] - The app serves as a platform for new employment groups to express their needs and participate in governance, facilitating quick resolution of issues such as insurance claims through efficient communication with relevant departments [3] - The app's incentive system rewards riders for reporting community issues, allowing them to earn points that can be exchanged for various goods and services, fostering a sense of community engagement [4] Summary by Sections Warm Stations and Rider Support - The establishment of "Warm Stations" in Qingdao provides delivery riders with essential services like charging and meal heating, which has led to improved delivery times and overall satisfaction [1] - Local businesses, such as a durian seller, have taken on the role of station managers, creating a mutually beneficial relationship between riders, businesses, and the community [1] Community Integration and Services - The app's "Rider Lu Tong" feature connects with community access systems, allowing riders to enter residential areas smoothly, thus enhancing delivery efficiency [2] - The integration with the "Car Pioneer" platform helps reduce empty truck rates and offers comprehensive services for truck drivers, including legal advice and maintenance [2] Governance and Issue Resolution - The app facilitates a streamlined process for riders to report issues, with a notable case where a rider's insurance claim was resolved within three days through the app's communication channels [3] - Collaborative efforts among various departments have led to the creation of specialized insurance packages for new energy ride-hailing vehicles, reducing premiums by approximately 20% [3] Incentive Programs - The app's point system allows riders to earn rewards for community engagement, with over 700 participants in Yantai exchanging points for goods and services valued at over 30,000 yuan [4] - The points can be used for essential items and services, promoting family benefits and community involvement [4]

Core Viewpoint - The article discusses the innovative grassroots governance model in Zaozhuang, which focuses on a closed-loop system for addressing public demands and enhancing community services, transforming governance from reactive to proactive [2][4][5]. Group 1: Grassroots Governance Model - Zaozhuang is implementing a closed-loop governance model that includes discovering public demands, addressing issues before they are raised, and improving public service effectiveness [2][4]. - The "Zaozhi Hui" platform has been instrumental in collecting public suggestions, leading to the rapid resolution of issues such as the installation of smart charging stations for electric vehicles [3][6]. Group 2: Community Engagement and Proactive Measures - Community workers in Zaozhuang are actively engaging with residents to identify and address potential safety hazards, exemplified by a community worker who alerted residents about a dangerous structure [4]. - The city has deployed 4,288 community workers across 2,013 urban grids to ensure timely identification and resolution of community issues [4]. Group 3: Efficient Response Mechanisms - The "Zaozhi Hui" platform integrates multiple channels for public requests, ensuring a streamlined response process with strict timelines for addressing various types of inquiries [5][6]. - Since the platform's launch, it has handled over 5,000 requests daily, achieving a 99.9% timely response rate and a 93% first-time resolution rate [6]. Group 4: Continuous Monitoring and Improvement - Zaozhuang emphasizes the importance of ongoing supervision to ensure effective public service delivery, with regular assessments and feedback mechanisms in place [7]. - The city has established a monthly progress mechanism to track and improve service delivery across six key areas, ensuring that public feedback is incorporated into governance practices [7].