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金瀛花全国客服电话全面升级:金瀛花24小时贴心服务守护每一份信任
Sou Hu Wang· 2025-10-04 07:44
Core Viewpoint - The "Jin Ying Hua" customer service team, part of Guangxi New Development Transportation Group Co., Ltd., is dedicated to providing high-quality service and support to drivers, emphasizing a commitment to customer satisfaction and community service [1][3][4]. Group 1: Team Overview - The "Jin Ying Hua" team consists of 13 members with an average age of 25, focusing on customer service, monitoring management, and toll inspection [1]. - The team operates under the service philosophy of "starting from demand and ending with satisfaction," aiming to provide warmth and support to drivers 24/7 [3][6]. Group 2: Community Engagement - The team actively participates in various volunteer activities, including support for special children and pandemic relief efforts, demonstrating a commitment to social responsibility [6][7]. - During the pandemic, the team contributed to a vegetable donation initiative for Wuhan, successfully harvesting 120,000 pounds of produce [7]. Group 3: Technological Advancements - The team has developed a smart highway platform that integrates multiple functions such as road monitoring and event management, enhancing operational efficiency [8][10]. - The introduction of AI technology for incident detection has led to the identification of 31,000 abnormal events, significantly improving response times and safety [12]. Group 4: Service Excellence - The team has handled over 3,000 service requests and 500 emergency rescue incidents since 2019, achieving a customer satisfaction rate of 99% [15][16]. - A robust internal control and inspection system has been established, resulting in over 300 inspections and 400 issues addressed, ensuring high service standards [16]. Group 5: Emergency Response - The team has implemented a three-party emergency response mechanism, enhancing collaboration and efficiency in handling road incidents [19]. - The focus on rapid response and streamlined processes aims to ensure safety and smooth traffic flow on highways [19][21].