Group 1 - The core theme of the 2025 World Artificial Intelligence Conference is the financial industry's transition towards intelligent finance, with a focus on "implementation," "trustworthiness," and "embodiment," indicating a shift from exploration to substantial integration of AI in financial services [1] - Financial technology companies are accelerating the integration of AI technologies with financial operations to explore more feasible transformation paths in response to diverse business needs [1] - Financial One Account's Chief Architect, Wu Lei, introduced a new paradigm of financial RaaS (Results as a Service) that emphasizes payment based on business outcomes, reducing upfront investments and technology sunk costs for clients [1] Group 2 - The advancement of AI large models has enabled Agentic AI technologies to possess autonomous planning and multi-agent collaboration capabilities, evolving AI from a "chat tool" to a "digital workforce" [3] - Financial One Account has established a digital employee system centered around intelligent agents, which has been piloted in outsourced operations, significantly enhancing efficiency in various business segments within Ping An Group [3] - The deployment of AI services has resulted in 1.84 billion service interactions, accounting for 80% of total customer service volume, with AI resolution rates increasing from 38% to 92% and customer net promoter scores rising from 49% to 78% [3] Group 3 - The value of intelligent agents lies not only in replacing single-point tools but also in optimizing business processes through task decomposition, multi-agent collaboration, and tool utilization [4] - In wealth management, intelligent systems can generate personalized investment advice based on client portfolios and market dynamics, while in marketing, AI has doubled the conversion rate of outbound calls by optimizing communication strategies [4] - In debt collection, intelligent agents can create personalized repayment plans and dynamically adjust strategies, leading to a nearly fourfold increase in collection efficiency and improving repayment rates from 40% to 70% within 30 days of delinquency [4] Group 4 - Financial One Account, as the sole external financial technology output window for Ping An Group, continues to invest in the integration of AI with business operations [4] - The company aims to enhance its intelligent agent and RaaS service systems to promote assessable and deliverable intelligent outcomes across various financial scenarios, contributing to the high-quality development of the financial industry [4]