Core Insights - The forum "Safe Development and Application of Artificial Intelligence to Support High-Quality Development of Digital Finance" was held on October 29, highlighting the profound impact of AI on the financial and insurance industries [1] - Ping An Property & Casualty has entered the 3.0 phase of large-scale AI application, significantly enhancing AI coverage across five key areas: marketing, service, operations, management, and business [1][2] - The company's digital transformation strategy consists of three stages: online, data-driven, and intelligent, with the 3.0 intelligent phase initiated in 2021 [1] AI Application and Infrastructure - Ping An Property & Casualty has implemented over 1,000 sub-business scenarios focusing on intelligent marketing, service, operations, management, and business [2] - The company employs more than 350 algorithm engineers and has established a flexible AI architecture that allows for rapid integration of new large models within a week [2] - A significant investment has led to the creation of a kilowatt-scale computing cluster, effectively supporting AI applications [2] - The company has accumulated petabyte-scale data sets of high-quality insurance industry knowledge through knowledge engineering [2] AI Safety Governance - The company emphasizes AI safety governance, aligning with the guidelines from the National Financial Regulatory Administration to ensure the development and application of AI in finance is trustworthy and responsible [2] - An AI safety governance system has been established, covering application safety, data security, model algorithm safety, and compliance operations to ensure AI applications are "safe, reliable, and controllable" [2] Intelligent Services - In the intelligent service domain, Ping An Property & Casualty has developed the Eagle Eye system, which integrates over 100 risk models for digital risk reduction services [3] - The Eagle Eye system has issued 470 billion early warning messages, covering 130 million customers during the 14th Five-Year Plan period [3] - The system successfully predicted the impact of Typhoon Haikui, providing timely warnings and emergency supplies to affected areas [3] Intelligent Operations - The company has automated 90% of new car insurance policy operations using AI, reducing processing time from 6 minutes to 1.2 minutes [3] Intelligent Management - In the area of claims risk control, the company has implemented a digital risk control system that significantly enhances fraud detection accuracy and efficiency, with a total of 11.9 billion yuan intercepted in fraud in 2024 [4] Intelligent Business - AI technologies have enabled precise underwriting and claims processes in agricultural insurance, addressing key questions about land use and crop monitoring [4] - The company utilizes digital mapping and remote sensing technologies for accurate underwriting and employs AI capabilities for risk reduction and precise claims payments [4]