Workflow
智趣童行服务
icon
Search documents
常州机场推出“智趣童行”服务,护航研学团畅快出行
Core Points - The article highlights the arrival of a special group of 40 children from a research study tour at Changzhou Benniu International Airport, emphasizing the airport's efforts to ensure a smooth travel experience for these young travelers [1] - During the summer travel season, the number of children's study tour groups has surged, prompting the airport's ground service department to innovate and introduce the "Smart Fun Travel" service tailored for these groups [4] Group 1 - The airport implemented a dedicated check-in channel and provided "one-stop" check-in and baggage handling services, significantly reducing waiting times for the study tour group [1] - The ground service department faced challenges in seat allocation due to limited availability and industry regulations that prevent assigning exit row seats to minors [4] - The "Smart Fun Travel" service includes features such as online reservations, priority seat selection, group seating, and luggage tagging to enhance the travel experience for study tour groups [4] Group 2 - The service allows groups to book in advance by calling the airport's customer service hotline 24 hours prior to departure, ensuring dedicated check-in staff and pre-planned seating arrangements [4] - On the day of travel, dedicated check-in staff may open additional counters to expedite the process and use color-coded tags for luggage to improve sorting efficiency [4] - The airport plans to continue enhancing services by exploring customized solutions with travel agencies, optimizing baggage handling processes, and creating interactive waiting areas for study tour groups [4]