Core Viewpoint - Taizhou Airport has launched a comprehensive service brand "He Die Fei · First Flight Escort" to enhance the travel experience for first-time flyers, integrating detailed care into every step of the journey [1][6]. Group 1: Service Innovations - The airport provides a customized SMS to first-time flyers, containing essential information such as airport navigation, ticket purchasing channels, baggage check-in guidelines, security check tips, and contact information for inquiries [3]. - A new "Departure Process Card" was introduced in September, featuring a visual guide to check-in, baggage handling, security checks, and boarding, along with a custom airport layout highlighting key locations [3]. - The service team offers "one-on-one" appointment services, guiding passengers through the entire process from check-in to boarding, ensuring a smooth experience [5]. Group 2: Customer Experience - Staff members wear "First Flight Passenger" identification to easily recognize and assist those in need, enhancing the visibility of support services [4]. - The service philosophy emphasizes proactive assistance, with staff trained to ask more questions, provide additional help, and offer continued support throughout the journey [5]. - Feedback from passengers has led to the optimization of 12 service processes, resulting in a 50% increase in efficiency for first-time passenger support [6].

Core Points - The article highlights the arrival of a special group of 40 children from a research study tour at Changzhou Benniu International Airport, emphasizing the airport's efforts to ensure a smooth travel experience for these young travelers [1] - During the summer travel season, the number of children's study tour groups has surged, prompting the airport's ground service department to innovate and introduce the "Smart Fun Travel" service tailored for these groups [4] Group 1 - The airport implemented a dedicated check-in channel and provided "one-stop" check-in and baggage handling services, significantly reducing waiting times for the study tour group [1] - The ground service department faced challenges in seat allocation due to limited availability and industry regulations that prevent assigning exit row seats to minors [4] - The "Smart Fun Travel" service includes features such as online reservations, priority seat selection, group seating, and luggage tagging to enhance the travel experience for study tour groups [4] Group 2 - The service allows groups to book in advance by calling the airport's customer service hotline 24 hours prior to departure, ensuring dedicated check-in staff and pre-planned seating arrangements [4] - On the day of travel, dedicated check-in staff may open additional counters to expedite the process and use color-coded tags for luggage to improve sorting efficiency [4] - The airport plans to continue enhancing services by exploring customized solutions with travel agencies, optimizing baggage handling processes, and creating interactive waiting areas for study tour groups [4]

Core Viewpoint - The launch of the "One-Stop Comprehensive Service Center for Foreign Guests" at Xiamen Gaoqi International Airport aims to enhance the experience of international travelers by providing integrated services that address common challenges faced upon arrival [1][4]. Group 1: Service Innovations - The service center integrates four core services: customs clearance, tourism, communication, and payment, designed to provide seamless and efficient entry for foreign guests [1][4]. - The customs service counter offers policy interpretation and process guidance to expedite the customs clearance process for travelers [4]. - The tourism service counter provides travel consultations, transportation advice, hotel bookings, and even emergency supplies like medicine and phone charging devices [4]. Group 2: Communication and Payment Services - The communication service counter allows travelers to customize phone cards and internet data packages for immediate use, enhancing convenience [4]. - The payment area supports real-time foreign currency exchange and ATM withdrawals, with staff available to assist foreign guests in using popular domestic mobile payment tools like WeChat and Alipay [4]. Group 3: Future Developments - The launch of the service center is seen as a milestone in improving international traveler service experiences at Xiamen Airport, with a commitment to continuously adapt services based on changing traveler needs [7]. - The airport aims to foster cross-unit collaboration to enhance service quality and build a positive reputation for Xiamen Airport [7].