《中国民航报》、中国民航网 记者赵瑜 报道：浙江台州机场自转场投运以来，这座焕然一新的航站楼 以"和蝶飞·首乘护航"服务品牌为纽带，将细致入微的关怀融入每一个乘机环节，为首次踏入机场的旅 客铺就一条充满温度的出行之路。 "王女士，第一次坐飞机别担心，稍后我们将为您发送一则短信，上面有乘机全流程指南，如有需要请 随时拨打我们的客服热线。"台州机场"和蝶飞"工作人员挂断电话后，立即为咨询首乘服务的王女士发 送了一条定制短信。 短信内容涵盖机场导航地图、购票渠道、托运行李规范、安检提示、值机截载时间等关键信息，并标注 了问询柜台位置与紧急联络方式。台州机场通过服务前置，用一条短信，化解首乘焦虑，便利首乘旅客 乘机。今年9月起，台州机场对首乘服务进行了再升级，推出"出港流程卡"。卡片正面以图文并茂的形 式罗列值机、托运、安检、候机等环节的注意事项。背面则是一幅定制机场平面图，值机岛、安检通 道、登机口等关键位置用不同颜色标注。工作人员还会根据旅客航班信息，手写标注登机口、登机时间 及航班号。 "这张卡片就像我的'乘机地图'。"首次独自乘机前往成都的李先生感慨道。工作人员在值机柜台为他贴 上首乘标识后，递上流程卡并耐心 ...

Core Points - The article highlights the arrival of a special group of 40 children from a research study tour at Changzhou Benniu International Airport, emphasizing the airport's efforts to ensure a smooth travel experience for these young travelers [1] - During the summer travel season, the number of children's study tour groups has surged, prompting the airport's ground service department to innovate and introduce the "Smart Fun Travel" service tailored for these groups [4] Group 1 - The airport implemented a dedicated check-in channel and provided "one-stop" check-in and baggage handling services, significantly reducing waiting times for the study tour group [1] - The ground service department faced challenges in seat allocation due to limited availability and industry regulations that prevent assigning exit row seats to minors [4] - The "Smart Fun Travel" service includes features such as online reservations, priority seat selection, group seating, and luggage tagging to enhance the travel experience for study tour groups [4] Group 2 - The service allows groups to book in advance by calling the airport's customer service hotline 24 hours prior to departure, ensuring dedicated check-in staff and pre-planned seating arrangements [4] - On the day of travel, dedicated check-in staff may open additional counters to expedite the process and use color-coded tags for luggage to improve sorting efficiency [4] - The airport plans to continue enhancing services by exploring customized solutions with travel agencies, optimizing baggage handling processes, and creating interactive waiting areas for study tour groups [4]

Core Viewpoint - The launch of the "One-Stop Comprehensive Service Center for Foreign Guests" at Xiamen Gaoqi International Airport aims to enhance the experience of international travelers by providing integrated services that address common challenges faced upon arrival [1][4]. Group 1: Service Innovations - The service center integrates four core services: customs clearance, tourism, communication, and payment, designed to provide seamless and efficient entry for foreign guests [1][4]. - The customs service counter offers policy interpretation and process guidance to expedite the customs clearance process for travelers [4]. - The tourism service counter provides travel consultations, transportation advice, hotel bookings, and even emergency supplies like medicine and phone charging devices [4]. Group 2: Communication and Payment Services - The communication service counter allows travelers to customize phone cards and internet data packages for immediate use, enhancing convenience [4]. - The payment area supports real-time foreign currency exchange and ATM withdrawals, with staff available to assist foreign guests in using popular domestic mobile payment tools like WeChat and Alipay [4]. Group 3: Future Developments - The launch of the service center is seen as a milestone in improving international traveler service experiences at Xiamen Airport, with a commitment to continuously adapt services based on changing traveler needs [7]. - The airport aims to foster cross-unit collaboration to enhance service quality and build a positive reputation for Xiamen Airport [7].