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常州机场推出“智趣童行”服务,护航研学团畅快出行
《中国民航报》、中国民航网 记者胡夕姮 通讯员贾赛报道:近日,常州奔牛国际机场迎来了一群特殊 的小旅客——40名满怀对"塞上江南"银川憧憬的儿童研学团成员,在此开启探索之旅。为保障研学团高 效顺畅出行,机场地面服务部提前部署,开设专属值机通道,提供"一站式"值机与行李托运等服务,显 著缩短了等候时间。 (本文图片均由常州机场提供) 暑运期间,机场接待的儿童研学团数量激增,值机员在为团队分配座位时面临双重挑战,一方面座位紧 张易导致团员分散就座,另一方面受行业规定限制,安全出口座位无法分配给未成年人。为切实解决这 一难题,提升旅客体验,地面服务部创新推出"智趣童行"专属服务,为研学团量身定制贴心举措,包括 线上预约、优先选座、团队同座、行李标记等。研学团出行前,只需提前24小时拨打机场客服热线预约 该服务,将有专属值机员主动对接,提前告知乘机注意事项并优先规划座位,确保团队集中就座。出行 当日,专属值机员视情增开专属柜台快速办理手续,并为不同的团队托运行李粘贴不同颜色的"智趣童 行"标识牌,方便行李分拣员集中放置,提升提取效率。同时,专人引导团队有序登机,守护每位小旅 客安全启程。 后续,常州机场将持续深挖旅客 ...
厦门机场打造福建省首个境外来宾一站式服务中心 解决外籍旅客入境“痛点”
Core Viewpoint - The launch of the "One-Stop Comprehensive Service Center for Foreign Guests" at Xiamen Gaoqi International Airport aims to enhance the experience of international travelers by providing integrated services that address common challenges faced upon arrival [1][4]. Group 1: Service Innovations - The service center integrates four core services: customs clearance, tourism, communication, and payment, designed to provide seamless and efficient entry for foreign guests [1][4]. - The customs service counter offers policy interpretation and process guidance to expedite the customs clearance process for travelers [4]. - The tourism service counter provides travel consultations, transportation advice, hotel bookings, and even emergency supplies like medicine and phone charging devices [4]. Group 2: Communication and Payment Services - The communication service counter allows travelers to customize phone cards and internet data packages for immediate use, enhancing convenience [4]. - The payment area supports real-time foreign currency exchange and ATM withdrawals, with staff available to assist foreign guests in using popular domestic mobile payment tools like WeChat and Alipay [4]. Group 3: Future Developments - The launch of the service center is seen as a milestone in improving international traveler service experiences at Xiamen Airport, with a commitment to continuously adapt services based on changing traveler needs [7]. - The airport aims to foster cross-unit collaboration to enhance service quality and build a positive reputation for Xiamen Airport [7].