Core Insights - The company has been enhancing its financial services to support the real economy and improve the quality of life for citizens since 2025, demonstrating its commitment as a state-owned bank [1][2][3] Group 1: Financial Education and Consumer Protection - The company emphasizes financial education to build a risk prevention framework, actively engaging in consumer rights protection and creating a harmonious financial consumption environment [1] - In 2023, the company expanded its financial education outreach by organizing events in community centers and schools, focusing on preventing illegal fundraising and financial fraud, particularly targeting elderly and student demographics [1] Group 2: Innovative Service Solutions - The company introduced a "Change Service Optimization Plan" to address the cash exchange needs of local merchants, establishing dedicated service windows and appointment systems [2] - A mobile financial service team was created to assist businesses and elderly clients with banking services, completing 90 on-site card issuance services for enterprises and 17 special services for elderly customers in 2023 [2] Group 3: Targeted Support for Enterprises - The company launched a "Thousand Enterprises and Ten Thousand Households" initiative to visit and understand local businesses' needs, implementing a tailored service mechanism [3] - In February, a customized bill discounting solution was provided to a specialized enterprise, facilitating a quick release of 10 million yuan to alleviate cash flow pressures [3] - By the end of Q1, the company had issued over 6 billion yuan in inclusive loans, benefiting nearly 800 small and micro enterprises, thereby significantly supporting the development of the real economy [3]