Core Insights - Xi'an Xianyang Airport has optimized the domestic flight cut-off time from 40 minutes to 30 minutes, enhancing passenger experience and operational efficiency [1][3][11] Group 1: Operational Efficiency - The reduction of cut-off time by 10 minutes reflects a higher demand for the airport's overall process coordination, facility support, and emergency response capabilities [3] - The airport has implemented a six-month initiative to address operational challenges, including risk assessments and pressure tests across various support functions [3][7] - The collaborative model involving airlines, ground services, and security has been established to ensure a seamless operational flow [7] Group 2: Passenger Experience - The airport has upgraded its service system to alleviate "late arrival anxiety," including clearer signage and dedicated channels for late passengers, saving an average of 3-5 minutes in navigation time [7] - A dedicated counter and security lane for late passengers have been set up, allowing for a streamlined process that significantly reduces the time needed for check-in, baggage drop, and security checks [7] - Since the implementation of the new cut-off time, passenger flow efficiency during peak hours has increased by 40%, and the missed flight rate has significantly decreased [7][11] Group 3: Technological and Infrastructure Support - The T5 terminal's design and operational capacity of 700,000 square meters provide robust support for the 30-minute cut-off goal [9] - An intelligent baggage system has been introduced, improving efficiency by 50% in the baggage transfer process, addressing previous delays [9] - The airport has established a "quick departure" service area for online check-in passengers, allowing them to bypass traditional check-in processes and reduce transit time to security [9] Group 4: Performance Validation - The new cut-off time has been validated during the peak summer travel season, with a reported 99.7% success rate for late passengers making their flights [11] - Feedback from passengers has been overwhelmingly positive, with zero complaints reported since the adjustment [11] - The airport continues to focus on enhancing operational efficiency, having previously reduced cut-off times in other terminals and aiming for further improvements through technology and service upgrades [12]