Core Insights - Waterdrop's AI insurance customer service "Bao Xiaohui" has been upgraded to include voice interaction, significantly enhancing user experience and operational efficiency [1][3] - The service has achieved a daily call volume exceeding 10,000, with a 40-fold increase in service capability within three months of launch, and an average response time of 1.5 seconds [1][4] Group 1: Technological Advancements - The AI Agent program architecture allows for real-time voice interaction, eliminating delays and providing a near-human conversational experience [3] - Key technological breakthroughs include seamless integration of voice recognition, intent understanding, and business processing, enabling "conversation as service" [3][4] - The system can handle high concurrency, ensuring immediate responses even during peak service times [3] Group 2: Service Efficiency - The implementation of "Bao Xiaohui" has reduced user question flow rates by over 60%, minimizing waiting times for users [4] - The AI's reasoning delay has been reduced to milliseconds, integrating complex business processes with voice dialogue capabilities [4] Group 3: Broader AI Integration - Waterdrop has developed a comprehensive AI product matrix, investing nearly 300 million yuan annually in research and development, and has applied for over 100 technology patents [5] - The AI underwriting expert "KEYI.AI" has reduced average processing time for complex health insurance underwriting by 80%, achieving a 99.8% accuracy rate [5] - AI quality inspection can cover 100% of scenarios, with costs reduced by over 50% compared to manual inspection [5]